Customer Service Assistant - Maceió

Description

Job Summary: We are seeking a Customer Service Assistant in Maceió, focused on excellence and company growth, to manage appointments and ensure customer satisfaction in after-sales service. Key Highlights: 1. Opportunity to work in the automotive market in Alagoas. 2. Company undergoing rapid expansion, valuing employee growth. 3. Dynamic and challenging environment focused on innovation and excellence. **Join Us!** We are a company committed to transparency and ethics with our customers, valuing engaged professionals focused on excellence. We are looking for a **Customer Service Assistant \- Maceió** to join our team! Have you ever considered working for a company that is a reference in the automotive market in Alagoas? With our accelerated expansion process, we are bringing more and more people onboard. Here, we believe that business growth means growth for our people. **Come build an incredible future with us!** **Responsibilities and Duties** * Provide customer service for scheduling after-sales services (warranty, maintenance, oil changes, etc.); * Organize and manage the appointment schedule, ensuring optimal time distribution and efficiency; * Confirm appointments and send reminders to reduce no-shows and delays; * Record customer interactions and information in the CRM system; * Guide customers on timelines, services, documentation, and procedures; * Monitor appointment statuses and provide timely feedback to customers when necessary; * Support technical/operational teams with appointment-related information; * Handle initial complaints and appropriately escalate them when required; * Ensure high-quality service delivery, adhering to company standards; * Contribute to organizing the after-sales workflow and improving customer experience. **Requirements and Qualifications** * High school diploma; * Experience in customer service; * Strong verbal and written communication skills; * Ability to organize and manage schedules; * Familiarity with CRM systems or tools is a plus; * Courteous demeanor, proactivity, and solution-oriented mindset; * Experience in after-sales, dealerships, workshops, or automotive services is a plus; * Experience with digital communication tools (WhatsApp Business, customer service platforms). **Additional Information** * Regular business hours; * Dental plan; * Meal allowance; * Transportation allowance; * Emotional wellness program; * Discounts on products from our portfolio; * Discounts at partner universities; * Corporate education; * Professional development plan. Since 1990, the JRCA Group has stood out through entrepreneurship and forward-looking vision. We began our journey in the food retail sector and, over the years, expanded into strategic industries, always pursuing new opportunities and growth. Our trajectory includes significant milestones: expansion into real estate in 2000; acquisition of Akane Dealership (Mitsubishi Motors representative) in 2010; entry into the automotive sector through the acquisition of Nikai (Nissan), Viva (Volkswagen), and most recently BYD \| JRCA (BYD brand representative), consolidating our presence in the electromobility market. In 2024, Bajaj joined the group, marking our entry into the motorcycle segment. We are continuously expanding and growing, seeking new talents who share our passion for innovation and excellence. If you seek a dynamic and challenging environment where you can contribute to the success of an ever-evolving company, join our team!