**Do you prioritize customer experience and strive to deliver the BEST service?** **If your answer is YES, you’re the person we’re looking for!** **Join our team!** **\#ComeBeTP** **Responsibilities and Duties:** Ensure the customer that you will do your utmost to resolve their issue within your capabilities; Personalize all interactions to convey empathy and courtesy, making the customer feel welcomed and fostering loyalty; Confirm whether the issue reported by the customer matches your understanding, in order to identify the best solution and optimize time; Relate to the customer’s reports or issues during contact; Explore problem details by asking questions in a courteous and personalized conversation; Guide the customer clearly and simply through articles or procedures, avoiding technical or complex terminology; Explain clearly and concisely what has been done and what still needs to be done—by the customer, the company, or third parties; Resolve all issues brought by the customer according to current policies and procedures, even when resolution requires time: password reset; device configuration; account or device restoration; pairing; cancellation of services or subscriptions; directing the customer to an authorized service center or other departments; scheduling a technician visit for hardware repairs; restoring content from backup; assisting the customer with cloud or PC backup; enriching customer service beyond the customer’s initial request; representing the brand and its partners at all times—especially when the customer is dissatisfied with the proposed solution. **What We’re Looking For (Requirements):** Must be of legal age High school diploma completed Male candidates must present military service certificate (Reservist) or CAM Proficiency in technology and technical support Easy access to the Emaús area – Parnamirim – RN Desirable: Experience in Technical Support or Customer Service **Salary:** R$ 1813.36 + Benefits + Career Development Plan **Working Hours:** 2:20 PM to 8:40 PM **Schedule:** 6 days on / 1 day off — Sundays off **Workday Duration:** 6 hours and 20 minutes **Work Modality:** In-person **Work Location:** Emaús Campus – Parnamirim – RN **NOTE:** Training may occur at a time different from regular working hours. This information will be provided during the interview. **At TP, well-cared-for people build extraordinary results!** We are a market reference when it comes to benefits—and for good reason. Here, we value quality of life, professional development, and the security of our employees. Discover some of the differentiators that make TP an outstanding place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Development Plan: in just 3 months, you can take your next step. * Educational Partnership: discounts of up to 50% to support your development. **Financial Benefits** * Differentiated Profit-Sharing Bonus (PLR) — we recognize and reward your performance. * Meal Voucher and Food Voucher. * Fuel Voucher (for overnight shifts). * Bullla Card: salary advance and payroll-deducted loans. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to a network of gyms. * Health Plan including dependents—we care for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting mothers and fathers. * Quality of Life Program: physical, mental, social, and financial wellbeing. **All our job openings are inclusive and extend to People with Disabilities.** Please note that our selection process consists of multiple independent stages. Throughout the process, you may be invited to participate in additional activities as screening progresses. Please also note that participation in all stages does not guarantee approval for the position. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP—we wish you good luck!**