Here at Ponta Verde Hotels, we honor your story and want to awaken your dreams. Come join our team! **Responsibilities and duties** Provide guest service in person or by phone, noting their requests and forwarding them to the responsible departments. Provide information about the local area, tourist attractions, restaurants, and other guest points of interest. Perform guest check-in, room changes, walk-ins, and check-out procedures. Monitor and control access to hotel facilities by guests and visitors. Receive payments and enter them into the system. Make reservations for guests, either in person, by phone, or via email. Verify and reconcile transactions (check-ins/check-outs, payments, among others). **Requirements and qualifications** High school diploma; Customer service techniques; Computer skills; Knowledge of payments and financial transactions; Spanish language proficiency. **Additional information** Health insurance; Dental plan; Meal voucher; Educational support; Pharmacy discount program; Gym membership agreement; School supplies purchase agreement; SESC partnership; Transportation allowance; Birthday day off. The Ponta Verde Hotels Group represents more than just a chain of hotels in Alagoas; it is a symbol of passion and regional development with a history spanning over 40 years. Our journey has been marked by excellence in service to tourists and locals alike, constantly innovating and contributing to the enrichment of the state. We believe that hosting is about making dreams come true, and the happiness of our guests and employees is our greatest motivation. At Ponta Verde Hotel Group, excellence in hospitality is our signature. Ponta Verde Hotels are located in the most prestigious areas, offering easy access to tourist and cultural sites, along with the safety you deserve. Come enjoy this paradise with us! In Maceió, known for its blue sea and natural swimming pools, you will experience one of the most beautiful coastlines in the Northeast. Explore the natural beauty, local cuisine, and culture throughout the neighborhoods of Ponta Verde, Pajuçara, and Jatiúca.