Customer Service Supervisor

Description

Job Summary: We are seeking a Customer Service Supervisor to lead and develop the team, ensuring excellence in customer service and digital sales operations within an automotive market company experiencing rapid growth. Key Highlights: 1. Lead and develop the digital customer service and sales team. 2. Supervise operations and ensure service quality. 3. Contribute to the success of a company undergoing continuous evolution. **Join Us!** We are a company committed to transparency and ethics with our customers, valuing engaged professionals focused on excellence. We are looking for a **Customer Service Supervisor** to join our team! Have you ever considered working for a company that is a benchmark in the automotive market in Alagoas? With our accelerated expansion process, we are bringing more and more people onboard. Here, we believe that the growth of our business means the growth of Our People. **Come build an incredible future with us!** **Responsibilities and Duties** * Supervise customer service operations at the digital business center, ensuring achievement of targets, quality standards, and manufacturer guidelines; * Lead and develop the team, promoting performance monitoring and improvement plans; * Monitor and analyze performance indicators; * Supervise the sales flow of the digital business center, distributing demand and optimizing productive capacity. * Ensure compliance with internal policies, manufacturer policies, and established quality standards. **Requirements and Qualifications** * Prior proven experience with automotive dealership CRM systems is a plus; * Experience leading sales teams; * Familiarity with digital sales processes; * Completed or ongoing undergraduate degree in Business Administration, Management, or related fields; * Organized profile, results-oriented, with strong decision-making ability. **Additional Information** * Business hours; * Health insurance with special conditions; * Dental insurance; * Meal allowance; * Transportation allowance; * Emotional wellness program; * Discounts on products in our portfolio; * Discounts at partner universities; * Corporate education; * Professional development plan. Since 1990, the JRCA Group has stood out for its entrepreneurial spirit and forward-looking vision. We began our journey in the food trade and, over the years, expanded our businesses into strategic sectors, always pursuing new opportunities and growth. Our trajectory includes significant milestones, such as expansion into the real estate sector in 2000, acquisition of Akane Dealership (Mitsubishi Motors representative) in 2010, and entry into the automotive sector with the purchase of Nikai Dealership (Nissan), Viva Dealership (Volkswagen), and most recently BYD | JRCA (BYD brand representative), consolidating our presence in the electromobility market. In 2024, the Bajaj brand was incorporated into the group, marking our entry into the motorcycle segment. We are continuously expanding and growing, and we seek new talents who share our passion for innovation and excellence. If you are looking for a dynamic and challenging environment where you can contribute to the success of a company undergoing continuous evolution, join our team!