Job Summary: Customer service and prospecting in the sales area, with a focus on technical and functional aspects of products, minimizing risks for customers and the company. Key Highlights: 1. Conduct customer prospecting and support in pre-sales and post-sales 2. Prepare quotations and negotiate business opportunities 3. Support the external sales team with administrative tasks **Job Mission** Provide sales-area support for matters related to the technical and functional aspects of products, contributing to customers' appropriate decision-making and minimizing risks for both customers and the company. **Main Responsibilities** * Prospect new customers by identifying and contacting potential clients to uncover new business opportunities, as well as promoting the Company’s products; * Prepare sales quotations and negotiate and finalize existing business opportunities; * Provide remote customer support in pre\-sales and post\-sales via phone, e\-mail, and other available channels, supplying product information and resolving issues or escalating them to responsible parties; * Monitor sales orders, tracking order stages to ensure delivery within the agreed timeframe; * Register and update customer data in the ERP system; * Generate reports on orders and revenue volume; * Support the external sales team by sending invoices (NFs), payment slips (boletos), system entries, and other departmental administrative tasks. **Basic Requirements** * Completed high school education; * Prior experience in customer prospecting; * Prior experience in telesales. **Desirable Requirements** * Experience in selling home appliances is desirable; * Completed or ongoing undergraduate degree.
João Silva
Indeed · HR
João Silva
Indeed · HR
