**Responsibilities and duties** **What awaits you on a day-to-day basis:** --------------------------------- * Create reports and perform analyses to support management; * Provide systemic support to authorized PAP agents and executives; * Interface with the technical team regarding rescheduling, returns from accredited partners, anticipations and scheduling, among others; **Requirements and qualifications** #### **We're looking for someone who:** * Thinks and acts based on customer perspectives. Demonstrates interest and curiosity in understanding customers, their behaviors and preferences to meet and exceed their expectations; * Shows a permanent commitment to learning, teaching and developing, contributing to a relaxed, respectful and collaborative environment, encouraging diversity; * Is flexible enough to detach from existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental and social interests. **To join our team, it's essential:** ------------------------------------------------ * Reside in Maceió; * High school diploma completed, higher education in progress desirable; * Proficiency in Microsoft Office Suite required; * System knowledge required: Netsales, Conexão and Netsms. **Additional information** At **Claro, people are one of our core values.** With this mindset, we continuously invest in the health care, well-being and quality of life of our employees! To ensure you have the best experience throughout your journey with us, we offer an attractive benefits package. Check it out: * Flexible working hours; * Meal and food allowance; * Medical and dental coverage; * Assistance for serious illnesses; * Support for dependents with disabilities; * Pharmacy benefit; * Childcare/Babysitter assistance; * Personal Support Program; * Claro Running; * Private pension plan; * Life insurance; * Employee combo; * Wellhub (Gympass) * Meu Pet Club * Agreements and partnerships; * Recognition program for years of service; * And much more! **At our company, we value an inclusive, diverse, ethical, collaborative and harmonious environment. We do not discriminate based on gender, race, color, sexual orientation, social status or disabilities. Everyone is welcome!** **Here, we have a great team that makes everything happen!** It's through the effort and dedication of each of our People that we are today a reference in what we do, working united towards our purpose: **“Connecting for a more enjoyable and productive life.”** We bring together all technologies to create the best and most complete connectivity infrastructure in the country. We are multicampeões confirmed by Speedtest as having the fastest and most stable mobile internet and the most stable Wi-Fi network in Brazil, among many other recognitions. We are also the 4th most valuable brand in Brazil (BrandZ). In Brazil, we operate in over 4,800 municipalities, serving more than 83 million customers. We've led portability gains for over 5 years, reaching 1.2 million ported lines in 2022. And there's more: **we innovate** our products and services to better serve our users! That's why today we offer **entertainment** solutions (Claro música, Claro tv+, Claro livros, Claro vídeo and Claro gaming), **financial services** (Claro pay) and much more! We have **aerospace presence** (with 5 satellites in orbit via Embratel) and are a reference in **industrial, automotive, agribusiness connectivity** and others. We also have a connection environment between our businesses and the innovation ecosystem: **beOn**, Claro and Embratel's innovation hub. Sustainability is a core value at Claro. **We invest in environmental, economic and social development,** always prioritizing governance, environmental responsibility, data protection and social impact. Through Instituto Claro, we connect people for a better future, combining services provided with social investments in **education and citizenship** projects. **So, is there a match? \#JoinClaro and help us build the new future together!**