Store Manager

Description

Job Summary: Store manager for the women's fashion sector, responsible for planning, organizing, and managing the team, sales strategies, inventory, and customer service. Key Highlights: 1. Full team management and sales performance. 2. Development of commercial and customer strategies. 3. Product and inventory administration, with a focus on results. **Prior experience in shopping malls and stores targeting female customers (apparel, accessories, footwear).** **Responsibilities** * Plan, organize, and manage the store team, overseeing work schedules, timekeeping, vacation rosters, performance, and sales results. * Develop and implement sales strategies to achieve store KPIs and objectives. * Monitor, analyze, and present daily results to the team, including revenue, items per customer (IPC), average transaction value, average sales, and conversion rate. * Control merchandise and packaging inventory, performing required record-keeping and completing necessary forms. * Monitor and, when needed, perform store opening and closing procedures. * Conduct periodic team meetings to review sales, performance, and management. * Participate in recruitment, onboarding, and employee development processes. * Accurately apply commercial legislation and internal policies regarding exchanges, returns, and refunds. * Support the team in resolving complaints and delivering customer service. * Manage teamwork, resolve conflicts, and foster a collaborative environment. * Recommend to management the merchandise order list, considering customer demand and product turnover. * Manage product mix to prevent stockouts or excess inventory. * Monitor product exchanges, ensuring correct application of internal policies. * Organize and store cash register closing files in designated drives. * Achieve sales targets through continuous training, guidance, motivation, and feedback to the team. * Conduct performance evaluations to identify training needs and support employees’ career path development. * Review daily communications and announcements on the company website and retailer portal. **Job Challenges** * Ensure achievement of store KPIs and goals. * Maintain team engagement and alignment with current rules and policies. * Master product knowledge and specifications to confidently guide the team. * Ensure compliance with standards, policies, procedures, and best sales practices. * Develop commercial strategies to increase customer flow, boost in-store traffic, and improve profitability. Employment Type: Full-time, Permanent CLT Benefits: * Medical insurance * Dental insurance * Meal allowance * Transportation allowance Work Location: On-site