Job Summary: A sales and reservations professional responsible for optimizing hotel revenue through consultative service, negotiation, and reservation management, targeting occupancy goals. Key Highlights: 1. Consultative customer service and negotiation 2. Reservation management and hotel revenue optimization 3. Focus on sales and occupancy targets **Description:** High school diploma required (a bachelor's degree in Tourism or Hospitality is considered a plus); Knowledge of negotiation techniques; Knowledge of sales and reservation processes in the hospitality industry; Familiarity with hotel management systems; Basic knowledge of Spanish. Provide guest service by offering tips and suggestions regarding hotel services to increase average daily rate and length of stay, i.e., to boost accommodation revenue and other services generated per guest. Verify and confirm special requests (e.g., adding a crib to the room, an extra bed, special amenities, etc.). Comply with current policies and procedures for each hotel across WhatsApp, AskSuite, and email platforms; enter reservations into the PMS system, detailing all requested services. Negotiate with guests, considering daily rates, with sufficient flexibility to increase the number of confirmed reservations. Enter confirmed reservations into the system with appropriate notes (e.g., negotiated daily rate, payment method, guest requests, etc.). Apply credits to the guest’s reservation in the system. Offer customized packages and special promotions to each guest, aligned with the revenue management council’s pricing strategy. Achieve daily, weekly, and monthly pickup targets to meet the goals set for each hotel. 2512040202181888816
João Silva
Indeed · HR
João Silva
Indeed · HR
