**Job Mission** ------------------- The General Manager will be responsible for the clinic's **backoffice** (finance, sales, marketing, customer service, accounting, and HR), acting as the **control point and strategic arm of the management team**. The mission is to ensure organization, scalability, and productivity, promoting integration among departments, guaranteeing operational efficiency and excellence in the **customer journey**, while also strengthening demand generation through marketing and referrals, supporting business growth. **Requirements** -------------- ### **Technical (Hard Skills)** * Bachelor’s degree in Business Administration, Hospital Management, Nutrition, Nursing, or related fields; postgraduate studies in Business Management or Healthcare Management are desirable. * Previous experience in financial and sales management. * Experience leading multidisciplinary teams. * Track record in implementing processes (KPIs, goals, organizational charts, and administrative routines). * Experience in the service sector (healthcare, hospitality, telecommunications, or beverages) is desirable. * Knowledge in strategic and operational management. * Proficiency in Office Suite (advanced Excel). * Familiarity with enterprise management systems (ERP or equivalents). ### **Behavioral (Soft Skills)** * **Proactivity and Ownership Mindset**: ability to act without waiting, taking initiative to solve problems. * **Problem-Solving Profile**: faces challenges without shifting responsibilities. * **Strategic and 360° Vision**: comprehensive understanding of the business (healthcare + business management). * **Management Maturity**: ability to organize processes, structure scalability, and increase productivity. * **Hands-on Approach**: willingness to execute tasks, not just coordinate. * **Growth Potential**: capable of growing alongside the clinic through a career development plan. * **Cultural Alignment**: owner mentality, collaborative spirit, discipline, and firm demeanor, maintaining a positive work environment. **Responsibilities** --------------------- ### ### **Strategic and Operational Management** * Structure and integrate backoffice processes (finance, marketing, HR, customer service, and accounting). * Define goals, KPIs, and weekly routines for all administrative operations. * Ensure a 360° view of the clinic, focusing on efficiency, growth, and patient retention. ### **Finance and Sales** * Support management in developing financial forecasts and monitoring cash flow. * Structure the sales process together with the coordinator (SDRs, Sales 1 and 2\). * Directly handle follow-up opportunities, re-engagement, and new revenue generation. * Manage marketing demand generation and referral programs in partnership with the sales department, ensuring a steady flow of new patients. ### **Leadership and Culture** * Be the **guardian of organization**, demonstrating ownership, discipline, and proactivity. * Implement and maintain the clinic's cultural handbook. * Develop mid-level leaders (HR, customer service, and sales). ### **Customer Service and Customer Experience** * Directly intervene in critical situations involving patients whenever necessary. * Ensure routine rounds and feedback collection to continuously improve customer experience. * Map, monitor, and enhance the customer journey, ensuring excellence from the first contact through post-service. Minimum Education Level: Bachelor's Degree Desired Qualifications:* Biomedicine, Bachelor's Degree * Business Administration, Bachelor's Degree * Hospital Management, Bachelor's Degree * Nutrition, Bachelor's Degree * Nursing, Bachelor's Degree