**Description:** High school diploma completed (Having a higher education degree in Hospitality or related fields will be considered a differential). Computer skills and knowledge of hotel management systems. Experience in hospitality and team management. Proficiency in reception routines. Lead, supervise, and develop the reception, concierge, and security teams. Ensure excellence during pre-arrival, check-in, check-out, and post-stay stages. Monitor balances, credit limits, deposits, and payments related to the reception department. Manage room allocation and inventory aiming at balancing occupancy. Monitor department operations by ensuring compliance with procedures, service scripts, and standards adopted by the hotel. Plan, execute, and document technical and behavioral training for the team. Monitor reception department performance indicators. Work shifts according to the established schedule. 2510180202231816830