IT Supervisor Maceió \- AL Key Responsibilities: * Supervise and manage the technical support and maintenance team. * Ensure the quality and efficiency of services delivered. * Support organizational decision-making by identifying user support solutions. * Provide tactical and operational information, proposing continuous improvement actions. * Serve as the focal point for in-person service delivery, ensuring service quality. * Schedule and manage service requests, adhering to targets and deadlines established in the Results Measurement Instrument (RMI). * Allocate labor resources, prioritizing urgent requests and priority users. * Manage the withdrawal and return of equipment required for service delivery. * Participate in monthly contract monitoring meetings to review performance reports, assess service quality, and identify improvement opportunities. Profile / Requirements: * Bachelor’s degree in Information Technology, Computer Science, or related fields; * Prior experience in technical support; * Proven experience in service and Service Desk team management; * Experience with ITSM tools; * ITIL certification or equivalent. Getinfo Corporate Solutions values diversity and equal opportunity. All qualified candidates will be considered for positions regardless of race, color, religion, sex, gender identity, sexual orientation, or disability. Minimum Education: Bachelor’s Degree