Commercial Relationship Supervisor

Description

Job Summary: The Commercial Relationship Supervisor will supervise teams, plan B2C sales initiatives, and support the execution of commercial processes—leading the team and ensuring adherence to standards and internalization of organizational culture. Key Highlights: 1. Leadership and development of commercial teams 2. Focus on B2C sales leverage 3. Work culture that values people and development We are seeking a **Commercial Relationship Supervisor** to oversee activities performed by commercial teams; plan and supervise actions to boost B2C sales; and provide teams with guidance and support in executing sales processes. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Lead and align the team through monitoring, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluation, hiring requests, reassignment or termination requests, disciplinary actions, and other people management activities; * Promote and foster internalization of the organizational culture within the team (Business, Mission, Vision, Values, and Strategy); * Monitor and analyze area performance indicators and define short- and medium-term actions to improve deliverables; * Seek innovations and improvements that enhance productivity and performance in area activities; * Support audit processes when required; * Prepare and present results reports, forms, spreadsheets, or documents to leadership as requested; * Participate in defining the area’s strategic and budgetary planning when requested; * Actively attend organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, as needed by the department and directed by leadership; * Translate strategies defined by coordination into action plans—from immediate to short-term—for execution by teams; * Supervise activities performed by commercial teams; * Plan and supervise actions to boost B2C sales; * Support teams in guiding and executing sales processes; * Ensure team leaders have all necessary information and infrastructure to perform daily activities; * Develop action plans to achieve targets for teams under supervision. **Requirements and Qualifications** * Currently pursuing a Bachelor’s degree in Business Administration, Marketing, Commercial Management, or related fields; * Knowledge of Marketing Mix, metrics, SWOT-based feasibility analysis, as well as proficiency in Google AdWords and Google Analytics, indicator analysis, door-to-door commercial strategies, and customer service techniques. **Preferred Qualifications:** * Completed Bachelor’s degree in Business Administration, Marketing, Commercial Management, or related fields; * Computer literacy * Advanced MS Office suite proficiency * Advanced proficiency in Google tools (Sheets, Docs). **Other Requirements:** * Driver’s license – Categories AB. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A balanced hierarchical and flat structure—meaning you are the protagonist of your career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Daycare Assistance; * PCD Dependent Assistance; * Payroll-deductible loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.