We are an **Alagoan** company with over **66 years in the market**. If you are a **communicative** person, **passionate about sales**, and possess **strong relationship-building skills**, this may be the perfect opportunity for you. We seek individuals with an owner’s mindset who love participating in new projects—people who enjoy learning (and teaching) alongside their team. The **Assistant Store Manager** is responsible for resolving customer issues, ensuring their satisfaction, and preventing legal complaints. They support the store manager in **administrative and operational tasks**, such as issuing fiscal documents, monitoring assembly services, managing inventory control, organizing and cleaning the store—enabling the manager to focus more on sales and strategic management. **Responsibilities and Duties** * **Customer Service and Issue Resolution** * Serve customers in-store or by phone to resolve complaints and provide information, collaborating with relevant departments to address issues effectively. * Monitor pending matters and technical assistance services, following up with responsible departments to ensure swift resolutions and avoid PROCON or small-claims court proceedings. * Request and track the dispatch of exchange products to technical assistance centers. * Represent the company before public agencies when designated by the store manager. * **Store Operational Management** * Schedule and monitor rescheduling of in-store assembly services. * Supervise store cleanliness and inventory organization jointly with general services assistants. * Implement daily inventory checks, focusing on high-risk items, through system report analysis and physical stock verification. * Monitor incoming merchandise deliveries to replenish store stock. * Ensure accurate product pricing and proper signage. * Inspect damaged goods and clearance items, reporting findings to the manager to maintain an attractive product mix. * **Administration and Internal Processes** * Verify and arrange the delivery of fiscal invoices to the tax department via courier service. * Organize and forward documents to HR and maintain timekeeping records. * Control general store expenses, analyzing and implementing actions to optimize costs and improve profitability. * Request equipment maintenance or replacement from the relevant department. * **Team Management and Development** * Accompany sales staff during negotiations to enhance performance and results using company-provided tools. * Request and/or conduct technical training sessions for the team. * Supervise organization and cleanliness of sales areas, ensuring a suitable environment for both customers and employees. * **Manager Substitution and Support** * Substitute for the store manager during absences, assuming full managerial responsibilities. * Assist the store manager with the following activities: * Monitor outbound merchandise shipments. * Process returns and purchase cancellations, verifying cash register and inventory records. **Requirements and Qualifications** **Education:** Currently pursuing or completed undergraduate degree in Business Administration, Commercial Management, or related fields. **Experience:** Prior leadership experience in retail is desirable. **Technical Competencies:** Customer service, team management, inventory control, administrative and operational processes. **Behavioral Skills:** Leadership, assertive communication, problem-solving, organization, and results orientation. **Additional Information** **What We Offer You:** **Health:** Medical and dental insurance; **Meal Allowance:** Benefits card; **Mobility:** Transportation allowance; **Performance-Based Incentives:** Competitive remuneration based on sales performance and commissions; Opportunities for professional learning and development; A dynamic and collaborative work environment; Opportunities for internal career growth. Life insurance For over 65 years, Casa Guido has embodied commitment and passion, offering furniture and home solutions. This success is possible only thanks to the talent and dedication of our employees. We believe company success stems from a united, committed team that brings passion and energy to customer service. Here, our core values—Customer, Agility, Results, and Transparency (CART)—guide us every day. If you seek a dynamic environment where you can grow professionally, continuously learn, and embrace new challenges, Casa Guido is the right place for you! Join us and help build this success story! #JoinGuido