STORE ASSISTANT MANAGER

Description

Job Summary: Plans, coordinates, and executes administrative and operational activities to ensure the store operates smoothly and achieves its targets, while managing teams and supporting strategic management. Key Highlights: 1. Team coordination and supervision to achieve goals. 2. Direct public service and customer retention. 3. Support for strategic management and decision-making. Plans, coordinates, and executes administrative and operational activities to ensure smooth store operations and achievement of established targets. Engages in customer service and guidance, resolving inquiries jointly with responsible departments. Manages and supports work teams by monitoring performance, conducting training, and ensuring goal attainment and quality standards. Controls inventory, stocktaking, pricing, and fiscal documentation, while also supporting financial and procurement routines. Supervises store maintenance, use of material resources, and safety, health, and environmental conditions. Collaborates with the store manager in implementing commercial strategies and making decisions, substituting for the manager during absences and ensuring interdepartmental integration and compliance with internal policies and procedures. * Provides direct public service, identifying needs, resolving queries, offering product and service information, handling conflicts, and promoting customer retention through excellence-in-service practices. * Develops strategic and operational plans for sales, procurement, technical support, and services, analyzing market demand, seasonality, and trends; defines commercial targets; establishes execution deadlines; and monitors performance indicators. * Coordinates and supervises staff, assigning roles and responsibilities, monitoring individual and collective performance, delivering training and development initiatives, providing feedback, and encouraging goal and result attainment. * Determines staffing requirements according to company needs, defining roles and responsibilities, organizing work schedules, implementing productivity and efficiency monitoring methodologies, and fostering team integration and cooperation. * Controls inventory, merchandise movement, consumables, and equipment; plans and monitors budgets; tracks cash flow, accounts payable and receivable; authorizes expenses and investments; and seeks efficient resource allocation. * Prepares, negotiates, and manages contracts with suppliers, customers, and service providers; monitors execution of commercial and service projects; tracks deadlines, costs, and quality; and proposes improvements and solutions to ensure objective fulfillment. * Implements occupational safety practices and regulations, ensuring appropriate hygiene, occupational health, and environmental protection conditions; conducts training on best practices; and safeguards product, process, and service quality. * Supports senior management in strategic decision-making by preparing performance reports, providing market analyses and results indicators, participating in internal policy formulation and expansion planning, and interacting across departments to align processes and objectives. * Performs other related duties as assigned by management.