Job Summary: The Relationship Assistant performs daily branch activities, welcoming cooperative members, supporting customer service and product offerings, and contributing to service excellence. Key Highlights: 1. In-person and remote customer service, with focus on the cooperative member’s experience 2. Support in marketing financial products and services 3. Administrative and operational support for branch routines All qualified candidates will be considered for this position without distinction based on ethnicity, religion, sexual orientation, gender identity, age, nationality, or disability. We consistently foster an inclusive culture that values diversity and encourages our employees to bring their best selves to work. Our most valuable asset is people; therefore, Unicred promotes equality of opportunity! We are Unicred Evolução, a cooperative financial institution operating in MG, DF, and the Northeast region, with a distinctive approach to business: proximity, trust, and long-term relationships. Our purpose is “The Value of Those Who Care.” We care for people, stories, and the sustainable growth of our cooperative members. **Position for Unicred Evolução’s Maceió branch.** **Responsibilities and Duties** As a Relationship Assistant, you are a key team member in daily branch operations: you welcome cooperative members, support in-person and remote service, guide members on channel usage, and ensure a smooth, effective, and welcoming experience. Additionally, you collaborate with the commercial team to support product and service offerings and identify daily business opportunities—always acting ethically, actively listening, and focusing on what makes sense for each cooperative member. You also provide administrative and operational support to the branch (including cash handling/treasury), ensuring seamless back-office functionality so that cooperative members perceive excellence in every detail. **Responsibilities:** * Welcome cooperative members at the branch and support initial service, ensuring a positive experience from arrival. * Conduct in-person and/or remote service aligned with personalized positioning and the cooperative’s service standards. * Guide and encourage cooperative members in using self-service and relationship channels. * Support portfolio management to enhance cooperative member satisfaction and loyalty. * Support marketing of financial products, services, and solutions, focused on the cooperative’s strategy and results. * Support business prospecting and daily commercial branch activities. * Perform operational/administrative routines and business formalities. * Carry out cash handling and treasury activities when required. * Act as the “guardian” of the cooperative member’s experience, suggesting improvements and flagging opportunities for the team. * Promote cooperativism in service delivery and daily activities. **Requirements and Qualifications** **Job Requirements:** * Currently enrolled in a higher education program related to the role; * Knowledge of financial products and services; * Intermediate Microsoft Office proficiency; **You stand out if you have:** * CPA-10 (CPA) or higher certification * Graphology course **Additional Information** **Benefits:** * Caju Benefits (Meal/Meal Allowance): Flexible card for food and meals, usable your way, according to your routine * Unimed Health Plan (national, private room): Coverage through an extensive network of accredited providers, outpatient and hospital care, with option to include dependents * Dental Plan: Oral health care, with accredited network and option to include dependents * Transportation Allowance: Support for daily commuting between home and work * Commercial Travel: To facilitate mobility during visits, the cooperative provides corporate ride-hailing apps—ensuring convenience, safety, and efficiency in daily activities. (Where such apps are unavailable, a monthly transportation allowance is provided) * Birthday Day Off: A day off to celebrate your birthday your way * Education Assistance: Incentive for academic development and continuous learning, supporting various education levels * ANBIMA and CFP Certification Incentive: Support for courses, exams, and renewals, encouraging technical and professional growth * Clothing Allowance: Support for maintaining a professional wardrobe aligned with our dress code * Wellhub: Access to gyms, studios, wellness apps, and physical well-being activities * English Pass: Support for English language development, expanding career opportunities * Zenklub: Emotional health care, with access to specialized professionals and ongoing support * PPR (Profit Sharing): Sharing cooperative results, recognizing collective effort * High Performance Bonus: Additional recognition for outstanding performance and delivery * Private Pension Plan: Incentive for financial planning and building a more secure future * Life Insurance: Protection and peace of mind for you and your family * Daily Meal Allowances: To ensure well-being during business travel * Career Development Plan: Structured growth paths, with clarity on opportunities and development * Commercial Campaigns (with partners): Incentive initiatives with rewards in partnership with our strategic partners * Benefits on Products and Services: Special and exclusive conditions for employees on cooperative solutions * Excellent Work Environment (We are GPTW): A culture grounded in respect, partnership, care, and appreciation of people **Cooperate so everyone grows together.** We are one of Brazil’s leading cooperative financial institutions, operating for over 35 years with the purpose of bringing prosperity to all cooperative members’ lives, transforming our reality into a more collaborative environment. We believe in each person’s potential, valuing their ideas and skills. Here, you’ll have the opportunity to join a large team contributing to transforming lives through cooperativism. Since November 1, 2024, the Unicred System has adopted a two-tier organizational structure. We currently have over 4,300 Employees, 330,000 Cooperative Members, 25 Cooperatives, approximately 380 Business Units, plus a National Central Office with Regional Offices in Florianópolis, Belo Horizonte, and Porto Alegre. **At Unicred, cooperative members own the business!** In addition to accessing exclusive products and services developed according to their needs—with top yields and rates—cooperative members participate in assemblies and institutional decision-making, receiving a share of annual financial results. Our products and services range from checking accounts, credit lines and financing, to investments, private pension plans, credit cards, insurance, and more. We want cooperative members to feel confident in every financial decision. Thus, we combine care, trust, and responsibility to deliver healthy and balanced financial lives. **Your talent cooperates with our company.** We reached this point by believing in, supporting, and empowering people—cooperative members and employees alike. Valuing the collective and promoting equal opportunity in the healthcare sector. We draw inspiration from the cooperative model to combine each individual’s competencies in pursuit of prosperity for all. Together, as a team, we transform individual dreams into even greater achievements. We believe that collaborating and uniting forces enables extraordinary results. **Follow Unicred’s news and opportunities:** We cooperate for well-being, collaboration, and innovation. We are constantly committed to keeping our offices organized and welcoming, ensuring inspiring and comfortable environments. Whether digital or in-person, our goal is to create spaces that foster collaboration and innovation. At Unicred, we engage in multidisciplinary projects promoting interaction and cooperation among all participants. For this, we seek people like you: creative and eager to make things happen. Together, we can turn ideas into incredible accomplishments! **Join the team that cares for people’s financial health.** **Join Unicred!**
João Silva
Indeed · HR
João Silva
Indeed · HR
