Customer Success Assistant

Description

Job Summary: We are seeking a proactive and communicative Customer Success Assistant to ensure a positive post-sales journey, strengthening relationships and customer loyalty. Key Highlights: 1. Comprehensive training and mentoring for role development 2. Structured career plan with opportunities for internal growth 3. Collaborative environment focused on professional development We are looking for a **Customer Success Assistant** who is proactive, communicative, and customer-experience oriented. This person will play a critical role in ensuring a positive post-sales journey, strengthening relationships, retention, and loyalty. ### **Key Responsibilities** * Monitor the customer journey after purchase, ensuring a smooth and satisfying experience; * Proactively identify questions or potential difficulties; * Conduct strategic follow-ups and customer satisfaction surveys; * Assist in resolving requests, exchanges, or issues; * Record and update support interactions in the system; * Contribute to continuous improvement of processes and customer experience. ### **Requirements** * Completed high school education; * Excellent verbal and written communication skills; * Strong organizational skills and ability to manage multiple tasks; * Prior experience in customer service, support, or client relationship management is a plus. ### **What We Offer** * Comprehensive training and mentoring for role development; * Structured career plan with real opportunities for internal growth; * Collaborative environment focused on professional development. * Bradesco health and dental plan subsidy; * Life insurance; * Corporate University. **Location:** Jatiúca, Maceió-AL. **Employment Type:** Full-time CLT contract. **Working Hours:** Monday to Friday, 8:00 AM to 6:00 PM. Minimum Education Level: High School (Secondary Education) * Group Medical Assistance / Medicine * Dental Assistance * Performance Bonus * Cost-of-Living Allowance * Life Insurance * Corporate University * Career Development Plan