We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are experts in IT solutions and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even though we are remote, we are united. We hold ceremonies to stay closer, share knowledge, and keep up with our company's latest news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting pluralism. Therefore, **everyone has a place here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients' businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and duties** **What are we looking for?** A proactive, committed individual with strong interpersonal skills. **Your day-to-day responsibilities will include:** * Registering and managing service tickets, handling Level 1 and Level 2 requests; * Providing support for operating systems and software installation, including Microsoft Office, networking, printers, peripherals, as well as desktop and notebook maintenance; * Performing directory mapping, configuring POP/Exchange and Lotus Notes email accounts, setting up user profiles, installing VPN, and configuring IP addresses; * Monitoring, responding to, and updating tickets in the system to prevent backlogs that could jeopardize project SLAs, while minimizing the number of pending tickets; * Creating and updating the knowledge base, procedures, support scripts, and problem-resolution documentation in the KCS portal. **Requirements and qualifications** * Completed high school education. * Knowledge of network troubleshooting, microcomputing, software and hardware, Service Desk tools, operating systems, and Microsoft Office. **Preferred qualifications:** * Currently pursuing a higher education degree in Technology. **Work schedule:** * ****On-site in Rio Largo \- Alagoas, from 08:00 to 17:00\. **NOTE:** Hey! If you don’t meet all the job requirements, we still invite you to apply — okay? We’ll carefully review your profile, considering all your qualifications. **Additional information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance** for grocery shopping and meals * **Medical and dental assistance**, ensuring your and your family’s health * **Pharmacy partnerships**, offering discounts on medications * **Childcare assistance**, per current policy * **Gym partnership**, encouraging regular exercise * **SESC partnership**, providing varied cultural and leisure activities * **Partnerships for your studies**, covering languages, technology, and online learning platforms * **Payroll-deductible loans**, featuring attractive interest rates \+ financial education program * **Corporate University and learning paths**, offering diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, there’s no shortage of stories to tell! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage and learning more about us, getting inspired, checking out our open positions, and joining this ever-growing team?
João Silva
Indeed · HR
João Silva
Indeed · HR
