Description
Job Summary:
Handle initial customer interactions, qualify requirements, record information in the system, route inquiries appropriately, conduct strategic follow-ups, support proposal development, and monitor ongoing opportunities.
Key Highlights:
1. Customer service and relationship management
2. Opportunity management and follow-up
3. Proposal organization and support
**MAIN RESPONSIBILITIES**
Provide initial customer support via WhatsApp, phone, and e\-mail
Identify and qualify customer requirements
Record and organize information in the system/CRM
Route inquiries to the appropriate responsible parties
Conduct follow-ups on customer interactions (strategic follow\-up)
Maintain contact with customers who have expressed interest in our services
Support proposal organization
Monitor active opportunities (potential contracts)
Update statuses of customer interactions and pending follow-ups
Support customer relationship and retention initiatives
Ensure consistent service standards and positive customer experience
Employment type: Full-time CLT contract
Compensation: R$1\.621,00 \- R$2\.000,00 per month
Benefits:
* Transportation allowance
Work location: On-site