Technical Delivery Specialist

Description

Job Summary: Responsible for finalizing the motorcycle sales process, ensuring comprehensive customer orientation regarding the use, care, and documentation of the new vehicle, with the goal of ensuring customer satisfaction and safety. Key Highlights: 1. Ensure customer satisfaction and safety during motorcycle delivery. 2. Perform a complete inspection and ensure the vehicle operates perfectly. 3. Provide guidance on motorcycle usage, maintenance, warranty, and documentation. Responsible for completing the sales process by delivering the new motorcycle to the customer and ensuring the customer is fully informed about its use and care. Ensuring customer satisfaction and safety in motorcycle operation. **Your main responsibilities include:** Conduct a complete inspection of the motorcycle prior to delivery, checking items such as engine, brakes, suspension, electrical system, tire pressure, and all safety components; Ensure the motorcycle is in perfect working condition and complies with manufacturer specifications; Verify all motorcycle documentation, including the owner's manual, warranty certificate, invoices, and confirm that everything is compliant for delivery; Guide the customer on required documents for vehicle registration and license plate issuance; Explain the motorcycle’s features and specifications to the customer, such as fuel tank capacity, engine power, technologies, and model-specific functions; Demonstrate operation of controls—including ignition, lights, instrument panel, brakes, transmission, and other features—in detail to ensure the customer understands proper usage; Advise the customer on the engine break-in period, specifying precautions for initial mileage, such as avoiding high RPMs and warming up the engine before operation; Provide information about the first service, preventive maintenance intervals, and deadlines for upcoming services; Clarify warranty terms, including coverage scope and practices or damages that may void the warranty; Explain the importance of preventive maintenance and how to follow HONDA’s schedule to preserve warranty validity and motorcycle longevity; Be available to answer any customer questions and provide additional guidance to ensure the customer feels comfortable and confident when beginning to ride the motorcycle; Advise on contacting the dealership for future inquiries, services, and after-sales support.