Description
Job Summary:
We are seeking a technical and analytical professional to provide Level 2 support, reverse cancellations, analyze service failures, train the team, and use Power BI to drive improvements.
Key Highlights:
1. Technical support at Level 2 (networks, fiber, and Wi-Fi)
2. Real opportunity for career growth
3. Performance-based bonus (churn reduction)
JOB: Support and Quality Analyst
We seek a technical and analytical professional capable of solving complex problems and transforming customer experience into measurable results.
**Your responsibilities will include:**
* Providing technical support at Level 2 (networks, fiber, and Wi\-Fi)
* Retaining customers at risk of cancellation
* Analyzing service failures and training the team
* Using Power BI for prioritization and improvements
**Requirements:**
* Experience in technical support for service providers (Level 2\)
* Knowledge of networks, optical fiber, and routing
* Data reading and analysis (Power BI)
* Strong communication skills and an analytical mindset
**Preferred Qualifications:**
* Experience in customer retention or Customer Success
* Knowledge of NPS and quality management
**We Offer:**
* Meal allowance
* Transportation allowance
* Performance-based bonus (churn reduction)
* Real opportunity for career growth
Compensation: R$1\.621,00 \- R$4\.894,52 per month
Benefits:
* Meal allowance
* Transportation allowance
Work Location: On-site