**DESCRIPTION** --------------- Do you want to work hard, have fun, and make history? If so, Amazon might be the right career choice for you. Our logistics teams are transforming how we interact with customers around the world every day, solving some of the biggest logistical challenges faced not only by Amazon but by the entire industry. Amazon's transportation teams work to ensure packages are delivered to customers worldwide. Whether large or small items, we find solutions to guarantee we meet our customer promises. The Amazon Logistics team is seeking a Team Leader to join the AMZL Brazil team at our Delivery Station in the João Pessoa/PB region. Key job responsibilities As a team leader, you will oversee one of our delivery stations, providing leadership to associates and managing performance against key metrics—Key Performance Indicators (KPIs). You will take on multiple roles and work in a highly collaborative environment more akin to a startup than a large corporation. The mindset is that no idea is a bad idea, and the best ideas should be tested and tried. You must thrive and deliver results in an ambiguous, fast-paced, and dynamic environment. The role involves: * Being physically present at the delivery station. Amazon runs 24\-7 operations, so working across different shifts—including weekends and holidays—will be part of this role. * Creating and fostering a safe work environment by identifying safety opportunities within your area. * Leading and training associates to deliver the best possible service to our customers. * Ensuring customer orders are fulfilled according to safety and quality guidelines. * Continuously providing critical shift-related information to operators. * Engaging with support functions and/or other departments to address common performance indicator issues, such as readiness processes, 5S, safety, and training. * Monitoring route progress, proactively identifying and correcting deviations, and making adjustments with a focus on exceeding customer expectations and managing operational costs. \- Conducting meetings, assigning tasks, and working with KPIs such as on-time dispatch, first-day delivery success (On Time Dispatch, First Day Delivery Success), and improving customer service. * Being obsessed with metrics and diving deep to quickly identify root causes and drive improvements. * Finding practical and simple solutions to complex problems without compromising quality or core functionality. * Providing daily support during the launch/implementation of newer systems/processes and collecting feedback. * Continuously using software and hardware tools to ensure smooth day-to-day operations. * Ensuring associates have the proper tools to perform their jobs and coordinating repairs or replacements when necessary. * Communicating daily metrics and reporting exceptions to other departments within Operations and across Amazon as needed. **BASIC QUALIFICATIONS** ------------------------ * High School * Experience with Microsoft Office products and applications **PREFERRED QUALIFICATIONS** ---------------------------- * Intermediate English Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.