Community Manager

Description

Job Summary: As Community Manager at PokerLAB, you will be responsible for managing direct interaction with the community, fostering authentic engagement and strengthening relationships to support the brand’s strategic growth. Key Highlights: 1. Foster authentic community engagement and exceptional experiences 2. Develop strategies to increase engagement and foster a sense of belonging 3. Generate qualified leads and contribute to strategic growth PokerLAB is much more than a poker school and a professional poker team: we are an innovative, high-performance ecosystem focused on the technical, strategic, and psychological development of our players. We combine cutting-edge methodologies, specialized psychological support, and proprietary technologies to cultivate elite professionals in national and international competitive settings. To support this mission, we have an internal marketing and branding agency dedicated exclusively to building and strengthening our brand. Here, you will work directly on developing creative and innovative strategies, producing dynamic content that drives growth, engages our community, and amplifies PokerLAB’s impact in the competitive landscape. Our Values: Strategy above all: We are guided by sound strategic decisions and a long-term vision; Constant innovation: We pursue creative and innovative solutions daily; Technical and personal excellence: We value continuous improvement and exceptional results; Comprehensive support and meritocracy: We provide full support and recognize both individual and collective achievements. Role Mission: As Community Manager at PokerLAB, you will be responsible for managing direct interaction with our community, fostering authentic engagement and ensuring an exceptional experience for our members. Your mission is to strengthen community bonds—generating connection, engagement, and identification with our brand—while directly contributing to the generation of qualified leads and PokerLAB’s strategic growth. Responsibilities: - Develop strategies and initiatives to increase engagement and promote community belonging; - Identify conversion opportunities through interactions and generate qualified leads for the sales team; - Monitor and analyze engagement metrics, delivering reports with insights and opportunities for continuous improvement; - Collaborate with internal teams (Marketing, Content, Product, and Performance) to align strategies, campaigns, and communication initiatives; - Actively participate in planning and executing in-person and online events and activities to engage and expand the community; - Respond to comments, questions, and direct messages promptly, maintaining a tone of voice aligned with the brand identity; - Proactively resolve conflicts, align expectations, and deliver swift, effective solutions. If you are passionate about communities, digital strategies, and want to directly contribute to the growth of a brand that believes in the power of connection and excellence, join PokerLAB! Requirements: Prior experience as a Community Manager, Social Media Manager, or in similar roles; Thorough understanding of algorithms across major social platforms (Instagram, Twitter, YouTube, and TikTok), and proven ability to stay updated on emerging digital and behavioral trends—and strategically leverage them to increase brand engagement and relevance; Excellent written and verbal communication skills; Practical knowledge of lead-generation techniques, customer service, and social media support; Analytical capability to interpret engagement and performance metrics; Proactive, creative, organized profile with capacity to manage multiple simultaneous demands. Desirable: English proficiency; +2 years of prior experience as a Community Manager, Social Media Manager, or in similar roles; Familiarity with management and communication tools such as ClickUp, CRM, and social media platforms; Knowledge of Scrum+Kanban methodology; Knowledge of or genuine interest in the poker universe (games, tournaments, culture, and community). Benefits: Gympass; Psychological support (internal professionals); Internal professional development program (training, mentoring, event participation).