Relationship Consultant

Description

Job Summary: Professional responsible for providing attentive service to students and their guardians, supporting their educational journey and contributing to satisfaction and retention in a collaborative and ethical environment. Key Highlights: 1. Attentive and efficient service to students and their guardians 2. Support to students regarding questions and difficulties 3. Efforts to retain students and control delinquency Description: Requirements: * Completed high school education. * Excellent verbal and written communication skills. * Empathy, patience, and proactivity in customer service; * Organization, attention to detail, and proactivity. * Empathetic, courteous, and enthusiastic profile. Advantages: * Proficiency in Microsoft Office suite and communication tools (WhatsApp, e\-mail, etc.); * Prior experience in customer service, education, or administrative roles is desirable. * Basic knowledge of English will be considered an advantage. Responsibilities: * Provide attentive and efficient service to students and their guardians (via phone, WhatsApp, e\-mail, and in person); * Monitor and support students regarding questions and difficulties, contributing to their continued enrollment and satisfaction; * Retain students through contact with absentees, delinquency control, and re-enrollment support; * Support teachers and supervisors in monitoring student attendance, documentation for scholarship/concession recipients, and operational requests; * Conduct friendly collections for outstanding installments, aiming to reduce delinquency and dropouts; * Register and monitor technical or maintenance requests, with supervision support; * Maintain control spreadsheets and reports, contributing to measuring service volume and productivity; * Comply with internal organizational policies, contributing to a collaborative, ethical workplace aligned with Cultura Inglesa's mission. 2512130202201794978