We are looking for a **Sales Commercial Supervisor** to oversee the production, compliance, and quality of procedures adopted by subordinate teams. Monitor commercial and city expansion indicators under your responsibility, including sales targets and installations. Monitor customer satisfaction levels with Brisanet Group’s products and services. Collaborate with the Growth Coordinator to develop sales, marketing, and customer base retention strategies for the city under your supervision. If you are an attentive professional who delights customers and demonstrates a strong sense of ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of Brisanet Group; * Ensure adherence to departmental standards, processes, routines, and policies; * Lead and align your team through monitoring, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluations, hiring requests, reassignment and/or termination requests, and disciplinary actions, among other people management activities; * Promote and internalize the organizational culture (Business, Mission, Vision, Values, and Strategy) within your team; * Monitor and analyze area performance indicators and define short- and medium-term actions to improve deliverables; * Seek innovations and improvements that increase productivity and performance in area activities; * Support audit processes when required; * Prepare and present reports, forms, spreadsheets, or documents to leadership as requested; * Participate in defining the area’s strategic and budgetary planning when requested; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, as needed by the area and directed by leadership; * Monitor and support external activities in the city(ies) related to sales and Brisanet Group brand promotion; * When necessary, monitor and support internal and external store activities related to sales and Brisanet Group brand promotion; * Ensure operational support for Brisanet Group’s external operations by providing resources (training, equipment, tools, and information) enabling PAP teams to perform their activities effectively; * Develop schedules and facilitate training programs for PAP, Kiosk, and NGC teams, and monitor their effectiveness; * Monitor city-level indicators and targets for PAP, Kiosk, and NGC teams; * Supervise PAP, Kiosk, and NGC teams during activities; * Ensure documentation is available and up-to-date for external sales teams; * Apply disciplinary measures or terminate PAP, Kiosk, and NGC team members when necessary; * Conduct value-based feedback sessions for PAP, Kiosk, and NGC teams; * Hold periodic alignment meetings with leaders and their teams; * Monitor and manage all city-level indicators where you perform your duties; * Collaborate with the Sales Commercial Coordinator to develop sales, marketing, and customer base retention strategies for the city under your supervision; * Implement actions to resolve issues or improve indicator performance; * Monitor results and provide support when necessary to Installation, Repair, and Merger teams operating in your supervisory city; * Monitor customer satisfaction levels with Brisanet Group’s products and services; * Complete the GB dashboard and conduct regional GBs with the Growth Coordinator; * Assess the need for FTTH infrastructure expansion in your supervisory city when necessary; * Measure and evaluate outcomes of commercial strategies implemented in the city; * Attend administrative hearings related to PROCON and DECON when required; * Hold meetings with public and private authorities when required; * Represent the company and its interests before public and private institutions; * Customer service, monitoring stalled sales, and customer support; * Participate in the hiring process for new employees; * Process contract terminations; * Manage employee timekeeping; * Support the IMOC department and the S\&L Monitoring department (when requested); * Place purchases via Suplly when required; * Handle notary-related requests (e.g., signature authentication and contracts) when required; * Deliver and collect materials from other cities when required. **Requirements and Qualifications** * Currently pursuing a bachelor’s degree in Business Administration, Commercial Management, or related fields; * Experience managing people and sales teams; * Skills in indicator analysis, commercial strategies, customer service techniques, basic mathematics, and basic computer literacy; * Experience in market research and route planning; * Experience in customer service; * Driver’s license "AB" and defensive driving certification. The following will be considered advantageous: * Completed bachelor’s degree in Business Administration, Commercial Management, or related fields; * Experience with administrative routines; * Proven experience in telecommunications sales; * Proficiency with Google tools (Sheets, Docs, etc.). **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that fosters personal and professional development; * A balanced hierarchical and flat structure—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment health insurance plan; * Dental insurance plan; * Life insurance; * Childcare allowance; * Dependent PCD allowance; * Payroll-deductible loans (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—and actively contributing to Brazil’s digital transformation.