We are looking for a talented and passionate Customer Success Analyst who is enthusiastic about the CS field and the technology universe to join our team. If you are the protagonist of your career and feel ready to take on our challenges, come be part of our team! **Responsibilities and Duties** * Account Management for Retention and Expansion: Independently manage a portfolio of clients to strengthen relationships and increase the user base; * Identification of Opportunities and Improvement in Activation and Product Promotion Flows with Clients: Analyze and suggest improvements to platform activation and promotion processes; * Cross-Functional Collaboration: Serve as the liaison between clients and other company departments to resolve operational issues; * Contribution to Process Development for New Business Growth: Support the design and implementation of processes that drive business expansion; * Proactive Management of Large-Account Portfolios: Manage a portfolio of high-value clients, focusing on relationship strengthening and identifying opportunities to increase contract value; * Upselling Strategy Development for High-Value Accounts: Create and implement tailored upselling strategies for strategic clients to maximize the value of each account; * Coordination of Retention Initiatives for High-Value Accounts at Risk: Implement targeted retention strategies for high-value accounts showing signs of risk; * Maintain and update CRM information through contacts made via phone, email, and social media; * Conduct platform training sessions for customers and partners. **Requirements and Qualifications** * Completed Bachelor’s Degree; * Experience in Customer Success; * Profile and ability to manage strategic client portfolios, prioritizing requests and activities; * Ability to lead high-performance projects with responsibility, commitment to deadlines and goals, accuracy in information delivery, and willingness to handle urgent and special requests; * Must reside in São Paulo (Capital or Greater São Paulo). **Preferred Qualifications:** * Postgraduate degree or MBA; * Direct experience in Customer Success for Edtech systems; * Familiarity with Agile methodologies (Scrum, Kanban, etc.); * Experience with CRM systems and ticket management. **Core Competencies:** * Dynamism and consistent focus on customer success; * Interpersonal skills and teamwork orientation; * Strong communication and relationship-building abilities. **Additional Information** On our journey, we recognize that true success begins with the well-being of our team. That’s why we offer benefits that not only enhance your life but also empower you to reach your full potential. * Medical and Dental Insurance (including dependents); * Meal Allowance; * Monthly stipend; * TotalPass; * WellHub; * Birthday Day Off; * Access to a library of over 15,000 books via Minha Biblioteca; * Performance management supported by tools that foster career development ***#JoinMB*** **Minha Biblioteca** is a book streaming service offering access to over 15,000 titles via web or app. Comprising 16 major publishers and 42 imprints, **MB** is a platform that enhances the reading experience for millions of people through individual, corporate, educational institution, and public agency subscription plans. Here, our mission is to disseminate knowledge to millions of people. At **MB**, you have the freedom to be yourself. We prioritize an inclusive and enjoyable workplace. With ambitious goals and connections across Brazil, we value and celebrate the people who help shape our success—creating something genuinely unique. Write your story with us! **#JoinMB**