Job Summary: Join our customer service team, where you will interact with people, solve problems, and assist consumers with technical questions, product installation, and payment methods. Key Highlights: 1. Dynamic, collaborative, and constantly evolving environment 2. Opportunity to interact with and solve problems for customers 3. Professional development with the JUMP career plan **Have you ever imagined working in a dynamic place, within a collaborative environment of constant transformation and growth?** **Join our team! We are looking for an enthusiastic and dedicated professional to join our customer service team.** **If you love interacting with people, solving problems, and feel comfortable engaging with customers from diverse cultural backgrounds, this is the perfect opportunity for you!** \#VemSerTP **Responsibilities and Duties:** * Handle inbound voice calls and conduct sales of software-related products for individuals, such as subscriptions, licenses, and upselling, etc. In addition to sales, your scope includes assisting consumers with technical inquiries, resolving payment method issues, product installation, etc.; * The employee will receive consumers via phone, collect necessary data to proceed with service, and record all information in the client's tool. Accurate registration is essential to track cases before, during, and after the sale; * During service, consumers may encounter difficulties completing purchases (e.g., entering credit card details on the website) or inquire about accepted payment methods. The Expert must possess the skills and knowledge to assist consumers, resolve issues, and guide them toward the best solution; * Ability to handle both available channels (Chat and Phone) is required, as some consumers request scheduling future contact to finalize the sale or upon user request; * The Expert must follow the methodology established by our client for all service interactions. **Salary:** R$ 1656.28 \+ Variable Compensation \+ Benefits \+ Career Plan **Working Hours:** Various shifts **Schedule:** 6 days on / 1 day off (Sundays off) \| Shift starts at 06:20 **Work Mode:** On-site \| **Work Location:** Lapa - SP **What We Are Looking For (Requirements):** * Must be of legal age; * Completed high school education; * Sales, retention, or collections experience is desirable; * Availability to work on-site at the Lapa campus - SP (CPTM Line 7-Rubi). **At TP, well-cared-for people build extraordinary results!** We are a market reference when it comes to benefits—and for good reason. Here, we value quality of life, professional development, and the security of our employees. Discover some of the differentiators that make TP an excellent place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Plan: advance to your next step in just three months. * Educational Partnership: up to 50% discounts to support your development. **Financial Benefits** * Differentiated PLR – we recognize and reward your performance. * Meal voucher and food allowance. * Fuel allowance (for overnight shifts). * Bullla Card: salary advance and consigned credit. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to a network of gyms. * Health Plan including dependents – we care for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting mothers and fathers. * Quality of Life Program: physical, mental, social, and financial well-being. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process consists of multiple independent stages. Throughout the process, you may be invited to participate in additional activities as screening progresses. Please remember that participation in all stages does not guarantee approval for the position. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP—we wish you good luck!**
João Silva
Indeed · HR
João Silva
Indeed · HR
