Collections Assistant

Description

Job Summary: UOL EdTech is seeking people passionate about education and technology to work on active and reactive collections, negotiating debts and contributing to reducing delinquency. Key Highlights: 1. Active and reactive student collections 2. Debt negotiation and clarification of financial questions 3. Contribution to reducing delinquency and improving the student experience We are looking for people **passionate** about **education** and **technology**! We want you to thrive in an environment that demands the integration of **multiple competencies** and **experiences**, with a **results-oriented focus**, so we can leave our legacy in the world. If you, like us, are passionate about education and technology, UOL EdTech is the place for you! **Check out this opportunity and join us as \#EdTecher!** **Responsibilities and Duties** * Conduct active and reactive collections from partner university students (via phone, e\-mail, WhatsApp, and/or digital platforms); * Monitor and manage outstanding receivables, identifying financial discrepancies; * Negotiate debts while clarifying questions regarding amounts, deadlines, and payment methods; * Record interactions and agreements in the system, keeping information always up to date; * Support the issuance of bank slips, agreements, and duplicate payment receipts; * Collaborate with internal departments (Finance, Customer Service, and Partner Universities) to resolve specific cases; * Contribute to reducing delinquency and improving the student experience; * Prepare simple collection tracking controls and reports when required. **Requirements and Qualifications** * Completed high school education; * Prior experience in collections, customer service, or administrative/financial roles; * Basic Excel knowledge and ease using systems; * Strong verbal and written communication skills; * Organized, responsible profile with sound negotiation sense; * Ability to handle deadlines, targets, and high-volume customer interactions. **Preferred Qualifications:** * Experience in collections within the education sector; * Experience with financial management systems or CRM; * Completed undergraduate degree in Business Administration, Accounting, or related fields. **Additional Information** **Discover the benefits of being \#EdTecher** You’ll receive a comprehensive benefits package that truly makes a difference: * Meal allowance and/or food voucher * Health and dental insurance * Life insurance * Partnerships with TotalPass and ZenKlub * Extended maternity and paternity leave * Childcare assistance * Discounts of up to 50% on postgraduate programs and MBAs offered by leading institutions such as FIA, FAAP, and PUCRS. **And more — take a look:** * No dress code: wear whatever makes you feel good * \#TáDeParabéns: Birthday day off * Baby gift: gift for newborns **We are a company that transforms lives through education powered by technology, offering a complete ecosystem of solutions for students, educational institutions, and companies.** We work hard to deliver the best digital learning experience, helping remove barriers and expand access to quality education — leaving our legacy in the world. UOL EdTech is part of Grupo UOL, a 100% Brazilian company revolutionizing the digital universe since 1996. From this legacy, credibility, pioneering spirit, and innovation are embedded in our DNA. **Discover our ecosystem** We offer a complete education ecosystem that transforms lives! Our business verticals are: * **For Students:** We offer the largest online study platform, facilitating daily access to knowledge, empowerment, and shaping people’s futures. In Brazil, we operate under the brand Passei Direto; globally, under Studenta. * **For Companies:** We have two operational fronts: Learning.Rocks delivers a complete solution to meet corporate training needs, combining technology and multi-format content; Qulture.Rocks supports companies in unlocking their teams’ potential through a people and performance management platform. * **For Educational Institutions:** We serve as the technological partner for major universities delivering 100% online specialization courses, recruiting students across Brazil and worldwide. **We are passionate about education and technology** Technology fuels us — we constantly seek disruptive, technology-driven solutions to break down barriers and deliver our education solutions anywhere in the world! **The collective is stronger than the individual** We always pursue the best outcome, even if it means changing course. We’re on a long-term journey building a sustainable, high-impact business. We are \#EdTechers — and this is how we think and act! **Our differences add up to fulfill our purpose** We believe diversity and plurality drive extraordinary results! Therefore, we do not discriminate based on disability, gender, sexual/affective orientation, race/ethnicity, age, origin, family composition, or appearance. **Discover the benefits of being \#EdTecher** You’ll receive a comprehensive benefits package that truly makes a difference: * Meal allowance and/or food voucher. * Health and dental insurance. * Life insurance. * Partnerships with TotalPass and ZenKlub. * Extended maternity and paternity leave. * Childcare assistance. * Discounts of up to 50% on postgraduate programs and MBAs offered by leading institutions such as FIA, FAAP, and PUCRS. **And more — take a look:** * No dress code: wear whatever makes you feel good. * \#TáDeParabéns: Birthday day off. * Baby gift: gift for newborns. **Learn how our selection process works** Not all processes follow the same format. However, most proceed similarly: * Application (the one you submit here on Gupy). * Interview with the Recruitment & Selection team. * Technical challenge — may include a test, case study, portfolio presentation, or technical discussion with the team. * Interview with the department leadership. **An important tip for you** Give your best at every stage — especially during application! We carefully review all applications, which may take some time. If you’re wondering about our response timeline, we ask for your empathy. Everyone who applies receives feedback via Gupy — whether positive or negative. Please monitor your application status here and in your email inbox, including the spam folder, okay? So, shall we transform lives through education powered by technology? **Join us as \#EdTecher!**