BILINGUAL OPERATIONS COORDINATOR

Description

Job Summary: Bilingual Operations Coordinator with sales experience to manage, develop, and motivate teams, present results to clients, and act as a trusted advisor. Key Highlights: 1. Supervisor team management and development 2. Client-facing presentations and meetings (Client Face) 3. Promotion of employee well-being and health (physical and mental) If you have previously worked as a Bilingual Operations Coordinator and possess sales experience, we want to meet you! Your main responsibilities will be: Manage, develop, and motivate the supervisor team through feedback to ensure achievement of metrics and adherence to procedures; Client Face responsible for presenting results and conducting meetings with clients; Act as a trusted advisor when necessary; Manage conflicts and potential changes, innovate, and lead the team proactively and with initiative; Monitor reports and KPIs to achieve/maintain/improve operational results; Ensure supervisors appropriately lead Expert teams, preserving productivity and strong operational performance; Ensure compliance with metrics and procedures; Participate in client meetings; Present results in Portuguese/English; Maintain good relationships with support areas such as Quality, Training, WFM, Access Management, etc; *Well-being TP: Here, we care for our employees from head to toe, with initiatives focused on physical and mental health, fostering an environment that strengthens the balance between personal and professional life.* *For mental health, we provide psychological support and an exclusive channel for individualized emotional care and well-being, alongside awareness-raising activities such as Well-being Week and initiatives promoting social connection and interaction among employees — e.g., Music and Dance Festival and Themed Fridays. For physical health, we promote initiatives such as the TP Cup, Gaming Championship, Running Group, as well as partnerships with gyms, Pilates and yoga studios, and cultural and leisure partners.*