Reservation Agent

Description

Job Summary: The Reservation Agent at EasyRent acts as a true host, ensuring excellence in guest stays by attending to every detail with empathy and proactivity. Key Highlights: 1. Responsible for delivering an exceptional hospitality experience from start to finish. 2. Serves as the essential bridge between guests, operations, and booking platforms. 3. We focus on welcoming, resolving issues, and delighting our guests. **About EasyRent:** We believe that staying somewhere can be easy—and that renting out a property can be profitable too. With professional expertise across leading market platforms such as Airbnb and Booking, we specialize in property management, connecting those seeking flexible accommodations with property owners looking to generate income effortlessly. While guests enjoy comfort and efficiency, owners benefit from a strategic partnership designed to maximize results—with transparency and security. **About the Role** At EasyRent, the Reservation Agent role embodies the true host of accommodations—responsible for ensuring each stay unfolds with excellence from beginning to end. The person in this role owns the guest experience, attending to every detail with empathy, proactivity, and a strong sense of responsibility. They serve as the liaison between guests, operations, and booking platforms—before, during, and after the stay. More than just responding to requests, we seek someone who welcomes, resolves, and delights. Your responsibilities here: * Provide multichannel customer support; * Collect and validate guest information for sending authorization documents to building concierge desks; * Follow and ensure compliance with specific procedures for each building; * Resolve guest inquiries, requests, and unexpected issues before, during, and after the stay; * Mediate communications with booking platforms (Airbnb, Booking, Expedia, etc.); * Escalate and monitor maintenance team responses in case of incidents; * Support operational routines within the contact center and contribute improvement suggestions. Requirements: **What we’re looking for:** * Prior customer service experience, preferably in hospitality, tourism, or short-term rentals; * Excellent written and verbal communication skills; * Proficiency with technology and customer service systems (CRM, chat, email); * Strong organizational skills and attention to detail; * Ability to work under pressure and resolve conflicts efficiently. **Preferred Qualifications:** * Experience in real estate, hospitality, or short-term rental markets; * Proactivity and critical thinking in problem-solving; * Adaptability to change and to new tools; * Strong writing ability and clear communication across diverse audiences. Benefits **Job Details:** Compensation: R$2.074 + R$525 VA + VT Employment Type: CLT Work Schedule: Tuesday to Sunday, 8:00 AM to 4:20 PM Work Location: Hybrid (3 days per week onsite), office located at Av. Pompéia. Health Insurance: Porto Bairro