Telephone Operator

Description

**Learn about who we are:** https://www.linkedin.com/company/grupoprimaveras/ **Education:** Completed High School (Ongoing undergraduate studies would be a plus). **Specific Knowledge:** Basic Microsoft Office suite and customer service experience. **Responsibilities and Duties:** **Telephone Support:** Responsible for answering calls and understanding callers' needs, directing them to the appropriate departments via call transfers, aiming to deliver high-quality service. **Call Mapping:** Responsible for tracking incoming calls, including date, time, caller/company name, phone number, reason for contact, relevant information, and assigned department, aiming to maintain organized records. **Information Distribution:** Responsible for conveying information gathered during the initial call to the receiving department, delivering messages left by callers, and forwarding them to responsible parties via phone call and e-mail, aiming to ensure aligned communication. **Mail Delivery:** Responsible for distributing internal company mail pouches, registering those received from other units, and releasing them to third-party couriers. **Extension List:** Responsible for updating the extension list as needed and informing colleagues of any changes via e-mail. **Additional Information:** * **Employment Type:** In-person * **Working Hours/Schedule:** Monday to Saturday, from 9:00 AM to 3:00 PM * **Benefits:** Medical Insurance (Unimed), Dental Insurance (Amil), Food Basket, Life Insurance (Porto Seguro), Partnerships with schools, universities, and gyms, Transportation Allowance, and Total Pass. Job Type: Full-time, Permanent CLT Salary: R$2\.137,21 per month Benefits: * Medical assistance * Dental assistance * Food basket * Commercial partnerships and discounts * Free parking * Life insurance * Transportation allowance Selection Question(s): * Do you have telephone customer service experience? * Availability to work Monday through Saturday. Education: * Completed High School (Preferred) Experience: * Customer service (Mandatory) Work Location: In-person