**About the Company** The SP Mais Escolas project emerged from the partnership between Companhia Paulista de Infraestrutura Social (CPIS) and the Government of the State of São Paulo, through a Public-Private Partnership (PPP), being responsible for the construction and operation of non-pedagogical services at state schools. We manage non-pedagogical services such as maintenance, cleaning, security, food services, technology, and administrative support, ensuring safe, functional, and welcoming school environments. We are a consortium formed by Brazilian companies with solid experience in engineering and management, driven by our commitment to public education, service quality, and positive social impact. We seek professionals to work on a purpose-driven project, contributing to better-maintained and more functional public schools and generating a positive impact on education. Here, your work makes a difference in the daily operations of state schools, guaranteeing suitable environments for learning. **Job Purpose** Support the operation and maintenance of the school’s IT infrastructure, providing technical support and managing service tickets to ensure continuity of services and proper functioning of systems and equipment. **Key Responsibilities** * Responsible for the unit’s IT infrastructure and electronic equipment; * Ensure the operation of networks, systems, computers, and devices; * Monitor, record, and resolve IT service tickets; * Perform preventive and corrective maintenance on equipment and systems; * Support users in resolving technical issues; * Manage the inventory of IT assets (hardware and electronics); * Ensure compliance with standards and guidelines defined by headquarters. **Requirements and Qualifications** * Technical or undergraduate degree in Information Technology, Information Systems, Networks, Computer Science, or related fields; * Prior experience in technical support (help desk systems) and IT infrastructure management; * Knowledge of networks, hardware, operating systems (Windows and Android), and electronics; * Experience monitoring and resolving technical service tickets; * Basic understanding of information security and IT best practices. Minimum Education Level: Bachelor’s Degree