Senior E-commerce Analyst

Description

**Company Description** With approximately 5,000 employees and a presence in over 80 countries worldwide, our teams provide leadership and expertise in the automotive industry and its dealer networks, delivering customer value through eight solutions: * Actionable Insights * Consumer Engagement * Distribution and Sales Performance * Parts, Accessories and Service Performance * Technical Information * Warranty and Repair Efficiency * Learning Solutions * Diagnostic and Repair Enhancement Building trust since 1996, our reputation confirms that we are the partner of nearly all vehicle brands in the market. Our talented employees help us exceed our ambitious goals year after year. If you identify with our business, explore our career opportunities. **Job Description** MSX is seeking professionals with degrees in Marketing, Business Administration, International Trade, Communications, or related fields. If you want to join an innovative, results-oriented team, this may be your opportunity. Here, you will be responsible for strategic and operational management of the automotive parts product catalog on e-commerce platforms, ensuring excellence in presentation, cultural localization, and competitive performance across all Latin American markets. Your main responsibilities will include: * Supporting the planning and execution of monthly, seasonal, and always-on campaigns. * Organizing and structuring briefings for the development of key visuals (KVs), banners, digital assets, social media content, and promotional materials. * Monitoring the production workflow, including approvals, revisions, deadlines, and deliverables. * Acting as the interface between internal and external teams, such as creative, marketing, agencies, sales, and other stakeholders. * Supporting the execution of strategic campaigns, such as Black Friday and Consumer Week, as well as retention, performance, awareness, and engagement initiatives. * Monitoring the operation of digital sales and relationship channels. * Providing support in updating pages, storefronts, products, descriptions, CTAs, and communications. * Supporting requests related to marketplaces, digital stores, sellers, and partners. * Collaborating with cross-functional teams such as Product, Logistics, Technology, Customer Support (SAC), and Customer Service. * Contributing to continuous improvement of the customer purchase journey and user experience. * Organizing and prioritizing the team’s activity backlog. * Tracking demand status, including priorities, deadlines, owners, and deliverables. * Ensuring visibility into pending items, risks, and potential blockers. * Supporting follow-up meetings and status reporting. * Maintaining updated controls in spreadsheets and/or management tools. * Monitoring KPIs related to campaigns, digital channels, and customer experience. * Supporting the creation of reports, dashboards, and executive presentations. * Conducting data analysis to identify optimization opportunities and performance gains. * Collecting and organizing feedback from customers, dealer networks, sellers, and internal teams. * Proposing process, workflow, and communication improvements to drive continuous operational evolution. **Qualifications** * Prior experience in e-commerce, marketplaces, digital channels, digital marketing, CX, CS, or customer service. * Strong organizational skills and ability to manage multiple concurrent tasks. * Experience tracking deadlines, status, priorities, and deliverables. * Intermediate proficiency in Excel or Google Sheets. * Strong verbal and written communication skills, with clarity and conciseness. * Ability to collaborate effectively with diverse teams and stakeholders. * Analytical mindset, focused on problem-solving and continuous improvement. * Autonomy, sense of priority, and attention to detail. * Intermediate English; Spanish is desirable. **Additional Information** * Employment type: CLT * Working hours: 40 hours per week; * Work model: Hybrid (up to 3 days per week in the office) – São Caetano do Sul / SP; **What We Offer** * Fixed salary; * Benefits: Health insurance, Dental insurance, Life insurance, Flexible meal/food allowance, TotalPass, and partnerships with educational institutions This position is open to applications from people with disabilities or individuals rehabilitated by INSS. MSX is an equal opportunity employer and encourages applications from qualified candidates regardless of gender, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or parenthood.