Description
Job Summary:
Junior Customer Service Representative responsible for handling incoming contacts, following up on service requests, releasing responses, and chasing pending items—requiring proactivity and analytical thinking.
Key Highlights:
1. Multi-channel customer service (telephone, email, WhatsApp, Reclame Aqui)
2. Monitoring and resolution of complaints
3. Administrative profile and analytical mindset desired
**Junior Customer Service Representative**
**Duties and Responsibilities:**
* Handle incoming contacts via telephone, email, WhatsApp, Reclame Aqui, and consumidor.gov;
* Proactively reach out to follow up on service requests and close complaints;
* Monitor and release responses via Solomon and email;
* Chase pending items and delays from responsible departments.
**Qualifications and Skills:**
* Proactive, punctual, responsible, and organized;
* Administrative profile and analytical mindset;
* Strong verbal and written communication skills;
* Experience in customer service.
Job Details:
Salary: R$ 1679.00
Benefits: Meal or food allowance R$ 16.00 per day | Transportation allowance | Health and dental insurance.
Hybrid work model | Suzano region - SP
Payment: R$1.679,00 per month
Benefits:
* Medical assistance
* Life insurance
* Food allowance
* Meal allowance
* Transportation allowance
Work Location: Hybrid remote work for Suzano, SP