Description
Job Summary:
Responsible for providing technical support to platforms and users, analyzing operational issues, and delivering phone-based support while understanding technical requirements.
Key Highlights:
1. Technical support for users and platforms
2. Analysis of operational issues
3. Phone-based support for technical needs
Desirable: Technical education in computer science; basic knowledge of hardware, software, and telephony equipment; familiarity with TCP/IP.
Responsible for first-level support to the company's platforms and users; analyze operational problems; provide telephone support; understand technical requirements of requested services; perform duties according to technical knowledge relevant to the service.
Minimum Education: High School (Secondary Education)
* Meal Voucher, Transportation Voucher
* Health and dental insurance
* Life insurance, university partnerships, Gympass, and career development plan