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SUPPORT ANALYST II

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience level1 to 2 years
Education levelBachelor's Degree

Description

SUPPORT ANALYST II Work Location: São Paulo/SP – Itaim Bibi Working Hours: Monday to Friday, from 9:00 AM to 6:00 PM Employment Type: Permanent Salary: R$ 2.757,54 Benefits: * Meal Allowance of R$ 32.00 per day * Transportation Benefit * Health Insurance Plan * Life Insurance * SESC Membership * GoGood Main Responsibilities: * On-site and remote technical support * Installation, configuration, and maintenance of IT equipment * Incident handling and resolution * Configuration of Windows systems and Microsoft tools * Support for Office 365, Teams, and OneDrive * Assistance with network infrastructure and cabling * Incident ticket logging and tracking * Documentation of procedures and operational improvements Requirements: * Completed Bachelor's degree in IT * Minimum 3 years of experience in the field * ITIL V4 or higher certification * MD-102 or equivalent certification * Knowledge of Active Directory * Advanced knowledge of Microsoft Windows environments * Knowledge of Office 365 * Basic knowledge of Linux * Knowledge of TCP/IP networking and hardware maintenance * Technical English for reading Desired Profile: * Strong oral and written communication skills * Organizational skills and sense of priority * Professional and resilient attitude * Ability to interact effectively with end users * Adaptability and teamwork capability Interested candidates may submit an updated resume to participate in the selection process. Minimum Education Level: Bachelor's Degree Languages: * English (Basic) Willingness to travel

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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