Description
SUPPORT ANALYST II
Work Location: São Paulo/SP – Itaim Bibi
Working Hours: Monday to Friday, from 9:00 AM to 6:00 PM
Employment Type: Permanent
Salary: R$ 2.757,54
Benefits:
* Meal Allowance of R$ 32.00 per day
* Transportation Benefit
* Health Insurance Plan
* Life Insurance
* SESC Membership
* GoGood
Main Responsibilities:
* On-site and remote technical support
* Installation, configuration, and maintenance of IT equipment
* Incident handling and resolution
* Configuration of Windows systems and Microsoft tools
* Support for Office 365, Teams, and OneDrive
* Assistance with network infrastructure and cabling
* Incident ticket logging and tracking
* Documentation of procedures and operational improvements
Requirements:
* Completed Bachelor's degree in IT
* Minimum 3 years of experience in the field
* ITIL V4 or higher certification
* MD-102 or equivalent certification
* Knowledge of Active Directory
* Advanced knowledge of Microsoft Windows environments
* Knowledge of Office 365
* Basic knowledge of Linux
* Knowledge of TCP/IP networking and hardware maintenance
* Technical English for reading
Desired Profile:
* Strong oral and written communication skills
* Organizational skills and sense of priority
* Professional and resilient attitude
* Ability to interact effectively with end users
* Adaptability and teamwork capability
Interested candidates may submit an updated resume to participate in the selection process.
Minimum Education Level: Bachelor's Degree
Languages: * English (Basic)
Willingness to travel