Description: What you need to have/know * Windows/Linux/Mac operating systems; * Service providers: Microsoft 365/Google Workspace; * In-person and remote user support for troubleshooting; * Technical support to users/systems and similar functions; * Hardware maintenance; * Log analysis and debugging. * Strong written and verbal communication skills; * Ability to multitask; * Ability to work independently and as part of a team; * Agility and proactivity. Nice-to-have * Handling, configuration, and operation of mobile devices (smartphones, tablets, TVs), printers, notebooks, peripherals (mouse/keyboard/USB drives/external HDDs); * Remote support using remote access tools; * Use of Microsoft Intune for software installation/uninstallation, scripts, adding/removing devices from groups, reviewing reports and errors; * Troubleshooting email, VPN, and network connections (Wi-Fi and wired); * Knowledge of file sharing and SharePoint; * Basic understanding of cloud file handling and backup; * Ideas for automating and designing processes; * Basic knowledge of developing scripts for mass solutions; * Best practices for security in support activities and internal processes; * Best practices for file and folder permissions; Your day-to-day will include * Providing technical support, performing detailed problem analysis, and developing effective solutions to ensure proper system functionality; * Supporting users; * Documenting procedures and internal controls; * Supporting issues on Windows machines, Android and iOS smartphones; * Packaging equipment for shipping; * Performing maintenance on notebooks and smartphones; * Asset management: smartphones, monitors, computers, etc.; * License management; * Updating the asset management system; * Updating, tracking, and creating tickets in the ticketing system; * Submitting and tracking infrastructure resource requests; * Implementing solutions, managing validations, and assessing business impact; * Organizing backup media and performing verifications in the physical environment of the data processing center; * Collaborating with security and audit teams; * Developing tools aimed at facilitating departmental activities; * Participating in client meetings, providing technical input, and analyzing products/licenses to deliver solutions. 2512180202551526771