IT Support Analyst

Description

Job Summary: Act as a specialized IT technical support professional, performing hardware and software maintenance, access management, and implementation of features to ensure data security and integrity. Key Highlights: 1. Specialized IT technical support 2. Hardware and software maintenance 3. Information security and network management Since 1990, Diagonal has operated as a pioneering consultancy in social management and sustainable development. Our history is marked by innovation, partnerships, and the positive transformation of communities across Brazil and worldwide. Over these 35 years, we have impacted millions of people through projects that combine technical expertise, a human-centered approach, and socio-environmental commitment. More than delivering solutions, we believe in dialogue, active listening, and collective construction to generate real and lasting change. At Diagonal, we believe every journey matters and that cities and lives can be transformed starting with people. **What will be your giant mission?** * User Support: Respond to questions and requests from internal users, providing specialized technical support; * Hardware and Software Maintenance: Perform corrective and preventive maintenance on equipment and software, ensuring everything functions properly; * Access Management: Control and manage user access to company systems, ensuring information security; * Feature Implementation: Implement new features and improvements in systems to facilitate users' daily activities; * Backup Routines: Establish and maintain backup routines to ensure company data security and integrity; * Process and Procedure Development: Support the development and application of departmental processes and procedures; * Technical Support: Resolve technical issues related to hardware and software. **To succeed in this mission, you must have:** * Completed undergraduate degree in Computer Science, IT, or related fields; * Proven experience in IT technical support and IT infrastructure; * Experience with ticketing systems (ITSM); * Advanced knowledge of Information Security; * Knowledge of firewalls and network management; * Knowledge of AWS and Azure cloud environments; * Knowledge of Veeam backup tool; * Knowledge and experience with Server operating systems and VMware virtualization environments; * Technical English; * And most importantly for us: a deep appreciation for people! **And speaking of multi-benefits, here’s everything we offer:** Market-competitive remuneration; ️ Meal or Food Allowance: 100% company-subsidized \- Optional between meal or food allowance; Transportation Allowance: Credited to the user's card; Health Insurance: Amil Saúde \| Co-payment required; Dental Insurance: Porto Seguro Odonto, optional; Life Insurance: Company-subsidized; Birthday Day Off: One paid day off in your birth month; Employment Type: CLT; Working Hours: Monday to Friday, with a 1-hour lunch break; Work Model: In-person; Workplace Address: Rua Líbero Badaró, No. 293, 32nd floor, Centro, São Paulo – SP Join Diagonal Social and together we’ll achieve incredible heights! We’re eager to welcome you to our team of **GIANTS**! Minimum Educational Requirement: Undergraduate Degree