Junior Support Analyst - 26457

Description

Job Summary: A professional providing technical support in stores, responsible for maintaining equipment and systems, handling user requests, and supporting end users, with an emphasis on teamwork and collaboration. Key Highlights: 1. Technical support for equipment and systems in store environments 2. User request handling and ticket registration 3. Diagnosis and resolution of hardware and software technical issues This position focuses on technical support for stores, involving maintenance of equipment and systems used in operations. The professional will be responsible for handling user requests and providing direct support to users. Teamwork and cross-departmental collaboration are expected. The ideal candidate should be proactive, possess strong communication skills, and demonstrate interpersonal competence. Commitment, organization, and punctuality in daily activities are also essential. **Responsibilities** – Provide technical support for equipment used in stores – Deliver support and maintenance for operating systems and applications – Handle and register user requests – Diagnose and resolve hardware and software technical issues – Ensure proper operation of systems and equipment in stores – Assist users in utilizing systems and technological tools **Requirements** – Experience or knowledge in technical support for equipment and systems – Experience handling user requests and providing user support – Ability to work effectively in a team – Proactive attitude – Strong communication and interpersonal skills – Commitment to deadlines and tasks – Punctuality and responsibility in daily activities **Preferred Qualifications** – Prior experience in technical support within retail/store environments – Basic knowledge of hardware and software maintenance – Familiarity with ticketing systems (Service Desk) – Fundamental understanding of networking and basic infrastructure – Aptitude for learning new systems and tools – Collaborative and adaptable profile suited to diverse scenarios – Organizational skills and sense of priority when addressing requests **Additional Information:** Work Model: On-site Work Location: Itaquaquecetuba Region Working Hours: Business hours from Monday to Thursday, 08:00 to 18:00, and Friday, 08:00 to 17:00 Employment Type: PJ