Call Center Planning Coordinator

Description

**Opportunity \| Call Center Planning Coordination** **We are looking for a Call Center Planning Coordinator to join our team! ✨** **If you have an analytical profile, strategic vision, and experience with performance metrics, this could be your next opportunity.** **Key Responsibilities:** * **Support the execution of business plans and strategic initiatives** * **Identify risks, opportunities, and propose improvements** * **Prepare progress reports and indicator analysis** * **Directly contribute to operational productivity, profitability, and growth** **Requirements:** * **Bachelor’s degree in related fields** * **Experience with dialing tools: Olos, Call Flex, Aspect, Genesys** * **Knowledge of Power BI, SQL, and Microsoft Office Suite** **Competencies we seek:** * **Organization, focus, and resilience** * **Leadership and commitment** * **Agile profile with strong adaptability and decision-making skills** **Advantages:** * **Experience with credit recovery indicators and KPIs** * **Experience with active (outbound) and passive (inbound) operations** * **Knowledge of Genesys and Salesforce** **Schedule: Monday to Friday \| 9:00 AM to 6:00 PM** **Benefits: ️ Meal Allowance: BRL 40.00/day** **Transportation Allowance: up to BRL 35.00/day** **After probation period:** **Medical Assistance** **Dental Assistance** **️ Wellhub (gyms)** **Partnership with FAM University** **Location: \- SP** **Employment Type: Permanent (CLT)** **Interested? Apply now or share with someone who might be interested!** Good luck!! Minimum Education: Bachelor's Degree * Transportation Allowance * Meal Allowance * Educational Incentive * Medical Assistance * Dental Assistance * WellHub