Operations Manager

Description

Job Summary: We are seeking an Operations Manager to serve as the central point, integrating e-commerce, physical store, and customer service, ensuring efficiency and flawless execution of strategies. Key Highlights: 1. Integrate and coordinate e-commerce, physical store, and customer service 2. Manage integrated inventory and prevent stockouts 3. Standardize processes and act as the interface between marketing and operations We seek an **Operations Manager** to serve as the central point of Piercing Joia’s operations, integrating **e\-commerce, physical stores, and customer service**, ensuring efficiency, cross-departmental alignment, and flawless execution of commercial and marketing strategies. This role is both strategic and operational—ideal for someone who enjoys organizing processes, connecting teams, and driving predictable business performance within a growing company. **Responsibilities:**  Integrate and coordinate the areas of **e\-commerce, physical store, and customer service**  Ensure proper execution of commercial campaigns (coupons, tiered promotions, loyalty points)  **Manage integrated inventory (online \+ physical)**, preventing stockouts and overstock  Monitor inventory turnover, strategic products, and idle capital  Align promotional campaigns and activities with inventory availability  Standardize processes, routines, and operational workflows  Act as the interface between marketing and operations  Report operational KPIs and status to leadership  Inspirational leadership **Requirements:** · Completed undergraduate degree (Business Administration, Management, Engineering, Logistics, or related fields). · Practical experience in operations, e\-commerce, or retail with RPs, preferably in lean teams. · Knowledge of inventory management, operational processes, and KPI analysis. · Organized, analytical, hands-on, and strong communication skills. Additional certifications are a plus, not mandatory. **Preferred Qualifications:** · Knowledge / proficiency in Bling Employment Type: Full-time CLT Compensation: R$12\.000,00 per month Selection Question(s): * • Completed undergraduate degree (Business Administration, Management, Engineering, Logistics, or related fields). ? * • Practical experience in operations, e\-commerce, or retail with RPs, preferably in lean teams. ? * • Knowledge of inventory management, operational processes, and KPI analysis. ? * • Organized, analytical, hands-on, and strong communication skills. Additional certifications are a plus, not mandatory? * • Knowledge / proficiency in Bling? Work Location: On-site