CAT. Field Technician Support Center \- Route Controller Technical Requirements (Tools and Knowledge) Experience with field service order management systems (e.g., Field Service platforms, CRM, or proprietary systems). Proficiency in real-time monitoring tools (operational dashboards, TMA KPIs, SLA, productivity). Intermediate/advanced Excel skills (backlog control, efficiency analysis, performance indicators). Familiarity with route planning and logistics systems (route scheduling and agenda optimization). Basic understanding of provisioning and technical support in telecom or service operations. Understanding of operational performance indicators: Repair: IFF, IRR, IRT, and Timeframe Activation: Overall efficiency, schedule adherence, and SLA compliance Behavioral Skills Strong analytical ability to identify deviations (e.g., TMA outliers) and propose corrective actions. Organization and priority management (D0 and D\+1\ planning). Clear and assertive communication, especially when aligning with field supervisors. Proactivity in backlog handling and capacity optimization. Sense of urgency and focus on operational results. Teamwork and collaboration with operational and technical departments. Resilience to work in dynamic, high-demand environments. Professional Experience Field operations experience, preferably in telecommunications or technical services. Experience managing indirect technical teams (field technician oversight). Track record in productivity control (average orders per technician) and unproductive time management. Experience in operational planning and performance indicator tracking. Desirable Courses and Certifications Excel training courses Basic telecom knowledge (for technical support/provisioning) Operational planning or team management Differentiators Prior experience in high-volume operations (large number of orders/activities) Knowledge of relevant tools Experience in SLA-targeted environments with high efficiency expectations **Responsibilities and Duties** CAT. Field Technician Support Center \- Route Controller Technical Requirements (Tools and Knowledge) Experience with field service order management systems (e.g., Field Service platforms, CRM, or proprietary systems). Proficiency in real-time monitoring tools (operational dashboards, TMA KPIs, SLA, productivity). Intermediate/advanced Excel skills (backlog control, efficiency analysis, performance indicators). Familiarity with route planning and logistics systems (route scheduling and agenda optimization). Basic understanding of provisioning and technical support in telecom or service operations. Understanding of operational performance indicators: Repair: IFF, IRR, IRT, and Timeframe Activation: Overall efficiency, schedule adherence, and SLA compliance Behavioral Skills Strong analytical ability to identify deviations (e.g., TMA outliers) and propose corrective actions. Organization and priority management (D0 and D\+1\ planning). Clear and assertive communication, especially when aligning with field supervisors. Proactivity in backlog handling and capacity optimization. Sense of urgency and focus on operational results. Teamwork and collaboration with operational and technical departments. Resilience to work in dynamic, high-demand environments. Professional Experience Field operations experience, preferably in telecommunications or technical services. Experience managing indirect technical teams (field technician oversight). Track record in productivity control (average orders per technician) and unproductive time management. Experience in operational planning and performance indicator tracking. Desirable Courses and Certifications Excel training courses Basic telecom knowledge (for technical support/provisioning) Operational planning or team management Differentiators Prior experience in high-volume operations (large number of orders/activities) Knowledge of relevant tools Experience in SLA-targeted environments with high efficiency expectations **Requirements and Qualifications** CAT. Field Technician Support Center \- Route Controller Technical Requirements (Tools and Knowledge) Experience with field service order management systems (e.g., Field Service platforms, CRM, or proprietary systems). Proficiency in real-time monitoring tools (operational dashboards, TMA KPIs, SLA, productivity). Intermediate/advanced Excel skills (backlog control, efficiency analysis, performance indicators). Familiarity with route planning and logistics systems (route scheduling and agenda optimization). Basic understanding of provisioning and technical support in telecom or service operations. Understanding of operational performance indicators: Repair: IFF, IRR, IRT, and Timeframe Activation: Overall efficiency, schedule adherence, and SLA compliance Behavioral Skills Strong analytical ability to identify deviations (e.g., TMA outliers) and propose corrective actions. Organization and priority management (D0 and D\+1\ planning). Clear and assertive communication, especially when aligning with field supervisors. Proactivity in backlog handling and capacity optimization. Sense of urgency and focus on operational results. Teamwork and collaboration with operational and technical departments. Resilience to work in dynamic, high-demand environments. Professional Experience Field operations experience, preferably in telecommunications or technical services. Experience managing indirect technical teams (field technician oversight). Track record in productivity control (average orders per technician) and unproductive time management. Experience in operational planning and performance indicator tracking. Desirable Courses and Certifications Excel training courses Basic telecom knowledge (for technical support/provisioning) Operational planning or team management Differentiators Prior experience in high-volume operations (large number of orders/activities) Knowledge of relevant tools Experience in SLA-targeted environments with high efficiency expectations **Additional Information** CAT. Field Technician Support Center \- Route Controller Technical Requirements (Tools and Knowledge) Experience with field service order management systems (e.g., Field Service platforms, CRM, or proprietary systems). Proficiency in real-time monitoring tools (operational dashboards, TMA KPIs, SLA, productivity). Intermediate/advanced Excel skills (backlog control, efficiency analysis, performance indicators). Familiarity with route planning and logistics systems (route scheduling and agenda optimization). Basic understanding of provisioning and technical support in telecom or service operations. Understanding of operational performance indicators: Repair: IFF, IRR, IRT, and Timeframe Activation: Overall efficiency, schedule adherence, and SLA compliance Behavioral Skills Strong analytical ability to identify deviations (e.g., TMA outliers) and propose corrective actions. Organization and priority management (D0 and D\+1\ planning). Clear and assertive communication, especially when aligning with field supervisors. Proactivity in backlog handling and capacity optimization. Sense of urgency and focus on operational results. Teamwork and collaboration with operational and technical departments. Resilience to work in dynamic, high-demand environments. Professional Experience Field operations experience, preferably in telecommunications or technical services. Experience managing indirect technical teams (field technician oversight). Track record in productivity control (average orders per technician) and unproductive time management. Experience in operational planning and performance indicator tracking. Desirable Courses and Certifications Excel training courses Basic telecom knowledge (for technical support/provisioning) Operational planning or team management Differentiators Prior experience in high-volume operations (large number of orders/activities) Knowledge of relevant tools Experience in SLA-targeted environments with high efficiency expectations With the mission to **connect people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent fiber-optic group in the country. This achievement is possible thanks to our team of 5,000 professionals who relentlessly pursue **quality and excellence** in everything they do — always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all their regional and social dimensions — as we operate in 864 cities across 22 Brazilian states, supported by a fiber-optic network exceeding 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team working **interconnectedly**, committed to **doing the right thing, always**. Honesty, integrity, transparency, and ethics define our culture — the Alloha Way — transforming our environment into a collaborative, responsible space focused on people and business sustainability. For more information, visit https://alloha.com/
João Silva
Indeed · HR
João Silva
Indeed · HR
