Maritime Import Analyst

Description

Job Summary: The Operational Customer Service Analyst ensures a positive experience for internal customers by anticipating needs and resolving issues. Key Highlights: 1. Optimizes processes and ensures efficiency in cargo transportation. 2. Contributes to essential deliveries such as medicines and wind turbines. 3. Is part of an inclusive and welcoming team that values employees. **It's more than a job** When you work in Freight Logistics and Operations at Kuehne\+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne\+Nagel, our contribution counts in more ways than we imagine. ‎ Maritime Freight Customer Service assists clients by providing useful information, answering questions, and resolving complaints. They serve as the frontline support for customers and consumers, helping to ensure client satisfaction with products, services, and resources. **How you create impact** * Primary responsibility: Ensuring internal customers always have a positive experience during interactions with the Operational Contact Center (OCC); * Team integration: The Operational Customer Service Analyst is part of the OCC team; * Direct interaction: Responsible for contact with Customer Contact Locations (CCL); * Proactive service: Anticipates needs and provides continuous support; * Problem resolution: Handles issues arising during customer service; * Monitoring: Conducts ongoing monitoring of customer-related activities and processes; * Collaboration: Interacts directly with colleagues in the customer service area to ensure efficiency and quality. **What we would like you to bring** * Completed bachelor’s degree in International Trade, International Relations, or related fields; * Experience coordinating import processes and tracking international shipments; * Knowledge of customer service principles; * Intermediate English proficiency. **What's in it for you** * At Kuehne\+Nagel, a career is more than you imagine — it’s an opportunity to grow, contribute, and make an impact. We cultivate an inclusive and welcoming workplace where every employee is valued, empowered, and inspired to reach their full potential. **Who we are** Logistics shapes everyday life \- from the goods we consume to the healthcare we rely on. At Kuehne\+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life\-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid. Contact Kuehne\+Nagel Recruitment Team \-