Senior Data Support and Operations Analyst

Description

Job Summary: Provide advanced support and operations for data, analytics, and associated platforms, ensuring stability and quality while participating in technological evolution projects. Key Highlights: 1. Advanced data and analytics support 2. Focus on process improvements, automations, and optimizations 3. A diverse, innovative, and collaborative environment **Date:** Apr 22, 2026 **Location:** São Paulo, São Paulo **Company:** B3 S.A. – Brasil, Bolsa, Balcão **About the Role** **Position:** Senior Data Support and Operations Analyst **Schedule:** 2:00 PM to 10:52 PM **Location:** São Paulo/SP **Publication Date:** 04/22/26 **Your Day-to-Day Responsibilities** * Provide advanced support for data, analytics, and associated platforms; * Monitor, analyze, and intervene in data pipelines, loads, integrations, and processes to ensure operational stability; * Resolve medium- and high-complexity incidents, ensuring SLA and OLA compliance; * Conduct root cause analyses (RCA) and define corrective and preventive actions; * Ensure the quality, integrity, and reliability of data used in reports and analyses; * Support internal users in using dashboards, reports, and analytical tools; * Collaborate closely with Data Engineering, BI, Analytics, Infrastructure, and Cloud teams; * Develop, review, and maintain technical and operational documentation; * Propose improvements, automations, and optimizations to support and operations processes; * Participate in projects and initiatives aimed at evolving data and analytics platforms; * Mentor and guide Level I and II analysts, serving as the team’s technical reference; * Work Monday through Friday, with rotating Saturday on-call shifts. **Team Responsibilities** The Data and Analytics Support and Operations team is responsible for ensuring the stability, availability, and quality of organizational data environments and analytical platforms, guaranteeing operational continuity, information reliability, and technological advancement of data environments. **What We Expect From You** * Solid knowledge in **Data, BI, and Analytics**; * Proficiency in **SQL** for data analysis, validation, and troubleshooting; * Familiarity with **automation and scripting** (Bash, Python, or PowerShell); * Basic understanding of **Windows Server** and/or **Linux**; * Knowledge of web platforms (**Apache, Tomcat, IIS**); * Intermediate/advanced experience with **AWS and Azure cloud platforms**; * Networking fundamentals (**TCP/UDP, DNS, Firewall, Proxy, and Routing**); * Basic database concepts and queries; * Experience in **technical support and operations for data environments**; * Familiarity with data visualization tools (**Power BI, Tableau, or similar**); * Analytical mindset and orientation toward solving complex problems; * Autonomy and proactivity in technical decision-making; * Strong communication skills with both technical and business areas; * Ability to organize, prioritize, and manage multiple demands; * Collaborative spirit and supportive attitude toward team development; * Commitment to quality, stability, and continuous improvement; * Knowledge of process monitoring and operational KPIs. **Nice-to-Have Qualifications** * Familiarity with **Databricks**; * Introductory knowledge of databases such as **Oracle, SQL Server, MongoDB, or MariaDB**; * Basic understanding of **Docker** and/or **Kubernetes**; * Fundamentals of **Infrastructure as Code (IaC)**: Ansible, Terraform, or Puppet; * Familiarity with monitoring and observability tools (**Dynatrace, Splunk, Zabbix**); * Knowledge of agile methodologies (**Scrum, Kanban**, etc.); * **Advanced English** for reading technical documentation and collaborating with global teams **Benefits** * **Profit and Results Sharing Program** (PLR) * **Bradesco Health and Dental Insurance** * **Meal Allowance** (R$ 600/month) * **Food Voucher** (R$ 50 per business day) * **Transportation Voucher** and partial reimbursement for shuttle services * **Private Pension Plan** * **Maternity Leave** (up to 180 days) and extended paternity leave * **Childcare/Babysitter Assistance** * **Wellhub (Gympass)** and **TotalPass**, extendable to dependents * **Discount Club** offering benefits across hundreds of companies * Flexible **Dress Code** (“Dress as you are!”) * **Alura** online learning platform * **Wellness Programs**: personal support, workplace gymnastics, birthday day off, free museum entry, quick massage, and more * **Funeral Assistance** for you and your pet **Recognitions** * **Top Employer Brazil** (2020–2025) * **Best Companies to Work For** (Financial Institutions, Information Technology, São Paulo, Women, Ethnic-Racial, LGBTI+) * Awards reinforcing our commitment to diversity, inclusion, and excellence **Join Us in Building the Future with B3!** We are much more than Brazil’s stock exchange. We are a global benchmark in financial market infrastructure, with over 100 years of history and direct impact on the country’s sustainable economic development. Here, you’ll find a plural, innovative, and collaborative environment where every individual is the protagonist of their own journey. **Want to join a team that connects markets, accelerates careers, and transforms lives? Then this opportunity is for you!**