Junior Systems Analyst

Description

Job Summary: Junior Systems Analyst responsible for technical support to equipment, functional testing, and incident tracking, with a focus on organization and communication. Key Highlights: 1. Technical support and equipment diagnostics 2. Functional testing and standardization of procedures 3. Organization and effective communication for documentation **Description:** ---------------- Junior Systems Analyst Salary: R$ 4,000.00 5x2 \- Monday to Friday during business hours, with on-call shifts on alternate Saturdays **Benefits**: * Meal allowance: BRL 34.00/day * Amil health insurance (Amil coverage starts after 90 days of experience), with 30% payroll deduction * Transportation voucher (VT) \- no payroll deduction * TotalPass \- payroll deduction **Responsibilities:** * Technical support for equipment (triage, diagnosis, and resolution) * Functional testing and execution of checklists * Documentation of evidence and updating of incidents (logs, photos, descriptions, and reproduction steps) * Monitoring internal actions and communicating status updates * Supporting documentation and standardization of procedures Work location varies depending on client needs. **Requirements:** ----------------- **Requirements:** * Prior experience in customer service/technical support; * Organization and effective communication for documentation; * Basic knowledge of networking (IP, Wi\-Fi/Ethernet) and IT (Windows); * English (reading and writing skills for technical communication and understanding technical materials) (will be assessed); **Preferred Qualifications:** Basic electrical knowledge; Experience with equipment testing and validation;