Job Summary: Provide internal technical support, investigate operational issues, and propose solutions to ensure platform stability and improve internal workflows. Key Highlights: 1. Internal technical support for various departments across the company 2. Investigation of issues and proposal of technical solutions 3. Automation of operational processes You will join the Technology team, providing internal technical support to various departments across the company. Your role is essential in maintaining platform stability, investigating operational issues, and proposing technical solutions that improve internal workflows. You will serve as the point of support for validations, corrections, and automation of processes involving games, financial transactions, campaigns, and system integrations. **Responsibilities and Duties** * Provide internal technical support to other departments on matters related to the platform; * Analyze failures in games, transactions, system errors, and operational inconsistencies; * Query databases via SQL for case investigation and evidence generation; * Automate operational processes; * Support the development and maintenance of dashboards focused on operational KPIs; * Validate internal requests, ensuring integrity and logical consistency of requested changes; * Log and track tickets in Desk Manager, maintaining up-to-date documentation in SharePoint; * Collaborate with the Systems and Level 3 Support teams for issue fixes and deployment of improvements. **Requirements and Qualifications** * Completed undergraduate degree in Information Technology, Information Systems, Computer Science, or related fields; * Proficiency in SQL databases (queries, filters, joins); * Programming logic and ability to understand scripts and integrations; * Analytical reasoning for solving technical and operational problems; * Organizational skills to clearly document and record processes. **Additional Information** Transportation Allowance Meal Allowance Medical Assistance Dental Assistance Life Insurance Daily Breakfast (yes, every single day!) Snacks available throughout the day *Day Off* on your birthday (because you deserve it!) Manicure Weekly massage for relaxation Weekly football with the team Access to TotalPass Avus and Starbem for your physical and mental health We are a Brazilian technology and digital entertainment group transforming the online betting market through innovation, ethics, and an unwavering focus on player and employee experience — because here, everything revolves around people. Our purpose goes beyond odds and statistics. We build secure, transparent, and engaging platforms for those seeking community, connection, and authentic experiences. We own the brands **Reals Bet** and **UX Bet**, two independent platforms that complement each other and share the same goal: raising the standard of the online betting industry in Brazil. **Our Way of Being** Here, our values guide everything we do: we are driven by **excellence with speed**, **purposeful innovation**, and a genuine focus on people — placing **customers and our team at the center** of everything. We value those who possess a **hunger to win**, act with **responsibility**, and build with **transparency**. In practice, this means **growing together, learning quickly**, and **making things happen ethically and consistently**. If you believe entertainment, innovation, and responsibility can (and should) go hand-in-hand, **join us?!**