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Job Summary: The professional will be responsible for daily supervision of a logistics operations team, ensuring operational flow and compliance with procedures. Key Highlights: 1. Supervise logistics teams and processes 2. Ensure operational efficiency and continuous improvement 3. Develop leadership and operational engagement Department Operations LevelExperienced (Individual Contributor) LocationBrazil \- São Paulo The Operation teams at Shopee cover the operational end\-to\-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. **About the Team:****About Shô** At Shô, we believe every member of our team is fundamental to our success, and that diversity of perspectives and experiences is essential to driving our business forward and accelerating our purpose of changing the world for the better. Joining our team is an opportunity to grow within a highly agile culture. If you love taking on major responsibilities and doing what has never been done before, Shô is the place for you. Here, you’ll face significant challenges, collaborate with a diverse team, and contribute to the future of e\-commerce in Brazil—creating positive impact in the lives of millions of people. **Work Model** Our teams working in logistics centers operate 100% onsite. This ensures the quality of our logistics operations and also strengthens our culture of collaboration and agility.**Job Description:****Your Mission** The professional will be responsible for daily supervision of a logistics operations team composed of logistics assistants, coordinators, analysts, and team leaders, operating on scheduled shifts, ensuring that the inbound and outbound order flow complies with standard operating procedures. Building a team aligned with the company’s culture and values, developing leadership focused on delivering results, productivity, and operational engagement, while consistently pursuing high quality and execution with emphasis on continuous improvement. **Your Day\-to\-Day Responsibilities** * Supervise the team, ensuring strong performance, control, and organization of processes; * Monitor process indicators, costs, overtime, absenteeism, and turnover, and seek solutions for improvement; * Organize the daily workflow of operators and operational leaders, ensuring execution of basic activities (audits, housekeeping, training, headcount control, etc.); * Provide tools, resources, and development initiatives for the team to ensure operational efficiency and stability of production processes; * Ensure monitoring of all processes through use of indicators and establishment of action plans; * Identify, implement, and monitor process improvement opportunities through analysis of process steps, information exchange with support areas and/or market knowledge; * Disseminate performance indicator results across the entire team; * Ensure execution of standard work as defined in operational work instructions; * Engage the operational team in analyzing process indicators and proposing immediate action plans for correction; * Promote team engagement and integration; * Create and validate processes to improve operational efficiency; * Identify root causes of deviations and complex issues and jointly develop improvements with leadership. **Requirements:****What You Need to Take on This Challenge:** * Bachelor’s degree in Administration, Logistics, Engineering or related fields; * Full Microsoft Office Suite (Word, Excel, PowerPoint, etc.) — advanced level; * Proficiency in Google tools (spreadsheets, docs, presentations); * Intermediate English; * Prior experience in people management and logistics operations; * Thorough understanding of the operational business model; * Process management using indicators, involving the team and establishing corrective actions; * Knowledge of tools such as Kaizen, PDCA, 5S is desirable; * Analytical ability to diagnose process improvements, negotiation skills, and ability to influence others. **Benefits** * Medical and dental insurance, extended to dependents; * Partnerships with Gympass and TotalPass; * Flexible meal and food allowances; * Transportation allowance, mobility allowance, or on\-site parking; * Flexible benefits; * Zenklub; * Discretionary annual bonus linked to performance. JOIN US TO MAKE HISTORY. WHAT MAKES YOU UNIQUE MAKES US BETTER!
