We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even though we’re remote, we’re united. We hold ceremonies to stay closer, share knowledge, and keep up with our company’s latest news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and duties** **What are we looking for?** An agile and efficient person. **Your day-to-day responsibilities** * Responsible for providing user support via phone, remote, or in-person assistance, as well as logging incidents to enable analysis and resolution of tickets, escalating them to resolver teams when necessary; * Tickets related to operating systems, software, hardware, networks, Microsoft Office suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; * Providing technical support to ensure high availability and performance of our clients’ platforms, and, when required, guiding and training users. **Requirements and qualifications** **Basic knowledge of:** * Windows; * Active Directory; * Certificate Services; * Cluster and NLB; * Terminal Server; * Computer Networks; **Working Hours** * **08:00 to 17:00** **NOTE:** Hey! If you don’t meet all the job requirements, we still invite you to apply—okay? We’ll carefully review your profile considering all your qualifications. **Additional information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuously developing our people * **Meal and/or food allowance** for grocery shopping and meals * **Medical and dental assistance** so you and your family stay healthy * **Pharmacy partnership** offering discounts on medications * **Childcare allowance**, according to current policy * **Gym membership program** to encourage physical activity * **SESC partnership** for varied cultural and leisure activities * **Partnerships for your studies**, including language learning, technology, and online course platforms * **Payroll-deductible loans** with attractive rates + financial education program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, falling in love with what we do, exploring our open positions, and joining this ever-growing team?