Internal Customer Service Agent

Description

Job Summary: Provide customer service, address inquiries, resolve issues to ensure business continuity, and assist with document organization. Key Highlights: 1. Customer service and support to resolve various requests. 2. Negotiation with customers and collection agents to settle outstanding debts. 3. Assistance in organizing and updating documents and databases. To be the BEST sanitation company FOR Brazil. We were founded in 2017 with this commitment. Since then, we have operated in 39 municipalities, employing over 2,500 professionals, serving 6 million customers, and pursuing our purpose of delivering sanitation services in the best possible way to the populations we serve—helping Brazil achieve universal access to water and sewage services. Basic sanitation in Brazil is currently undergoing transformation, marked by new expansion projects. For our team, we seek proactive, innovative individuals who act as transformative agents in pursuit of our mission. Aligned with our DNA, we aim to foster a sustainable, developmental, and safe work environment. **Work Location: Carira, Sergipe** **Responsibilities and Duties** * Identify customer needs through face-to-face or remote communication channels, answer questions, resolve issues of varying complexity, provide accurate guidance to customers, and contribute to business continuity; * Open and close service requests for customer service via Work Orders (WO), and also process WO closures for inspections of suspended connections, ensuring necessary services remain updated; * Assess feasibility of requested services by analyzing existing bills, approving or requesting authorization for service delivery according to requirements; * Call, receive, advise, and negotiate with customers and collection agents, and negotiate debt settlement options for payment, in accordance with company-established rules; * Receive and forward extrajudicial notices to customers as needed, recording required information; * Receive and forward correspondence and documents, organize, file, type, and update various documents related to the area; * Support updating contact information in the customer portfolio and/or public agency databases; * Operate company vehicles when external service is required, ensuring compliance with traffic safety regulations. **Requirements and Qualifications** * Completed High School education. * Preferred: Basic Microsoft Office package; strong communication skills; * Negotiation skills; knowledge of sanitation—preferred. At Iguá Saneamento, we value diversity in all contexts and strive to foster an ethical and inclusive culture at all times. As a company and team, we pursue equity and respect all forms of diversity (Gender, Disability—PcD, LGBTQIAPN+, Ethnic-racial, Beliefs, and Generations). Join us in driving this change—we believe in the power of every individual to generate transformation! **Additional Information** **Our Benefits** Here, we care for our people throughout every stage of their journey as employees. Discover what we offer: **Health, Well-being, and Quality of Life** * Health insurance plan extendable to dependents * Dental insurance plan extendable to dependents * Telemedicine service * Emotional Health Program offering free psychological counseling * Annual flu vaccination at no cost to employees * Preventive health and chronic disease management programs, promoting healthy habits * Access to a network of accredited establishments—including gyms and studios (TotalPass) * Partnership and discount network for products and services * Internal quality-of-life programs: “Mente Leve” (Emotional Health), “Convivendo” (support for employees with chronic conditions), “Enxuga” (healthy habit promotion), and “Melhor Maternidade” (support for pregnant employees and dependents, and children up to age 2) * Life insurance **Family and Personal Support** * Extended maternity leave (180 days) and paternity leave (20 days) **Food** * Meal allowance * Cafeteria or meal voucher (depending on operational setup) * Special Christmas voucher (in gift basket or food/meal card format, depending on unit) **Mobility** * Commuter allowance or parking (subject to internal policy and job location) **Financial Incentives** * Market-competitive salary * PLR—Profit and Results Sharing * Payroll-deducted loans **Development and Career** * Corporate University with learning pathways * Targeted mentoring programs * *Benefits may vary by unit, position, or employment regime, subject to eligibility criteria—we will provide further details.* #### **In 2017, we were born with a purpose: to be the BEST sanitation company FOR Brazil.** Since then, we have consolidated ourselves as one of the leading companies in the sector nationwide, operating across six Brazilian states (Alagoas, Mato Grosso, São Paulo, Paraná, Rio de Janeiro, and Sergipe), benefiting millions of people through our concessions and public-private partnerships. We operate committed to improving quality of life and public health for the communities we serve, delivering responsible, excellence-driven treated water supply and sewage collection, conveyance, and treatment services. More than just a business activity, we view universal basic sanitation as a large-scale commitment—to life, to people, to the environment, to our partners, and to Brazil’s sustainable development. This purpose guides our decisions and reinforces our daily commitment—one drop at a time. Our identity is defined by an innovative DNA that fosters a welcoming, respectful, and learning-rich environment, generating positive societal impact. Valuing and respecting differences is embedded in our culture—promoting ethical, inclusive practices and a psychologically safe workplace for women, persons with disabilities, Black individuals, LGBTQIA+ persons, regardless of beliefs, age, or any other social or identity marker. We pursue equity and respect within our teams and believe in the power of each individual’s uniqueness to drive transformation. We already count over **2.800 employees**, and continue expanding our reach. Have you ever wondered about your purpose—or what story you want to write for your life and career? Have you always dreamed of playing a leading role and positively impacting thousands of lives? Here, you can be part of this transformation. **#JoinIguá** Let’s build a better future—together, Iguá Saneamento.