TECHNICAL SUPPORT TECHNICIAN

Description

Job Summary: The Technical Support Technician will be responsible for providing technical support to users, diagnosing and resolving hardware and software issues, and performing preventive maintenance on equipment. Key Highlights: 1. Provide technical support and perform preventive maintenance 2. Diagnose and resolve hardware and software issues 3. Collaborate with technical teams and inventory Technical Support Technician Description: We are seeking a Technical Support Technician to join our team. The professional will be responsible for providing technical support to users, diagnosing and resolving hardware and software issues, and performing preventive maintenance on equipment. Responsibilities: * Perform technical inspection of returned equipment (RMA), identifying defects, damages, or misuse * Conduct functional tests, diagnostics, and validation of equipment (ONTs, routers, switches, power supplies, etc.) * Perform preset/configuration of equipment according to the company's technical guidelines * Classify equipment as suitable for reuse, repair, or disposal * Record analyses, tests, and equipment status in the system (RMA tracking) * Support the technical inventory team in organizing, identifying, and tracing equipment * Collaborate with technical departments and inventory to ensure proper RMA workflow * Follow internal procedures for quality, safety, and standardization Requirements: * Proven experience in technical support * Knowledge of operating systems * Ability to efficiently and proactively solve problems * Strong communication and interpersonal skills * Completed high school education