Shift Coordinator

Description

Job Summary: Act as a Shift Coordinator, leading shifts, prioritizing the customer, resolving issues, and creating a pleasant and enchanting environment for customers and partners. Key Highlights: 1. Shift and team leadership with a customer focus 2. People development and results management 3. Creating a pleasant and enchanting environment Hi there — great to see you here! ?? Are you already familiar with the Starbucks \+ ZAMP partnership? ZAMP® is a restaurant operator that believes authentic food represents new discoveries for people. Our DREAM is to become the world’s best restaurant brand operator, positively transforming people’s lives. We believe courage to innovate is essential to achieving this goal. Driven by our constant desire to innovate, we partnered with STARBUCKS — a brand renowned for delivering innovative and enchanting customer experiences, distinguished by its expertise in premium coffee. With a continued focus on positively impacting our customers’ journey, we are always seeking talented, passionate individuals eager to make a difference! Join this incredible team! From the beginning, Starbucks set out to be a different kind of company — one that not only celebrates coffee and its rich tradition but also fosters a sense of connection. We are known for developing and supporting partners who share this passion and are guided by service. We seek someone who embodies our Mission and Values and is committed to delivering quality, focusing on problem resolution and process improvement to ensure food safety. YOUR MISSION: Act as a Shift Coordinator, leading partner shifts with the customer always first, resolving issues, leading operational activities and team efforts, and creating a pleasant and enchanting environment for customers and on-duty partners. RESPONSIBILITIES: * Ensure excellence in customer service; * Cash register opening and closing; * Receiving merchandise and properly storing products; * Responsible for managing the store shift, including planning and executing staff scheduling; * Ensure quality, food safety, and cleanliness processes comply with current legislation; * Support people development and results management; * Contribute to achieving set targets and ensuring customer satisfaction; * Collaborate with a multidisciplinary team. REQUIREMENTS: * Completed high school education; * Experience in shift and team management within the food and beverage industry; * Availability to work weekends and holidays according to rotating schedule (5x1\); * Availability for travel; * Dynamism, proactivity, and passion for your work — here, it makes all the difference; * Alignment with our mission and values; * Ability to create enchantment through strong interpersonal relationships; * A doer — focused and agile in delivery; BENEFITS \- WHAT WE LOVE: * Medical Assistance (optional); * Dental Assistance (optional); * Life Insurance; * Meal Voucher; * Transportation Voucher; * Extended Maternity and Paternity Leave; * Career Development Plan; * TotalPass; * Discount on Starbucks food and beverage products; * One bag of Starbucks whole-bean coffee per month; Minimum Education Level: High School (Secondary Education)